Aubrey-Rose Ross Email & Phone Number

Windham, New Hampshire, United States

Windham, New Hampshire

North Conway, New Hampshire

● Oversee all operations at the front desk; lead and direct associates to ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.● Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.● Coordinate activities within the other hotel departments in order to facilitate increased levels of guest satisfaction and resolve customer complaints as appropriate.● Monitor daily reservations, cancellations and no show reports.● Compile weekly and monthly reports, i.e. 14-day forecast, SOP compliance reports for the Front Desk, and standard of the week for the agents to work and improve on.● Work closely with the Sales Manager with upcoming groups, i.e. entering groups within the PMS, blocking rooms, confirming/producing special requests the group may have.● Hold inner department pre and post shift meetings to set the front office up for success by reviewing in the day for the day information, compliance standards, and feedback from the following shift on ways to improve procedures.● Manage the human resources in the Front Office in order to attract, retain and motivate associates. Hire, train, develop, empower, coach and counsel, resolve problems, provide forums of open communication, discipline and terminate, as appropriate.

Newport, Rhode Island

Working within various departments at the Newport Beach Hotel and Suites.HR assistant at the Newport Hotel Group home office.Reservations agent for their nine properties.

Bachelor Of Science (Bs), Hospitality Administration/Management

Activities and Societies: PCMA: Professional Convention Management Association

High School Diploma, General Education

Activities and Societies: National Honor Society