Aubrey Suter Email & Phone Number

Part of a fully remote, cross-functional, cross-organizational team helping the Department of Veterans' Affairs deliver human-centered services. I'm the Product Lead on VA's Lighthouse program, which has a broad and exciting set of mandates. Our product teams have delivered and managed: - Over 20 APIs across the domains of health, benefits, facilities.

- Tailored, introduced, and fostered adaptation of a set of agile practices to fit a startup as it matured and grew. - Facilitated effective workshops and retrospectives at all levels of the organization. - Coached product managers, executives, and people working with them. - Gathered, interpreted, and shared product and team performance data..

Helped teams supporting student loan servicing who had been struggling to adopt agile practices understand the principles behind them and experience the benefits of an agile approach first-hand. - Coached and supported product owners, both new and experienced. - Modeled and illustrated how to break problems into meaningful small deliveries, write useful.

Played a dynamic role, meeting whatever needs arose from inception through post-delivery support and enhancements of a vast content management system. In addition to my direct technical contributions, I: - Worked closely with non-technical stakeholders to understand their goals and pain points, and served as a translator between business and engineering..

Embedded in a small team developing and maintaining a real estate database and search interface. - Worked closely with the support team to address complex customer concerns and understand needs; represented those on the team. - Led analysis of third-party solutions to judge quality and relevance to our offering; made recommendations to senior leadership.

Consulted as a tester on a wide array of short and long-term client projects, from shiny new web and mobile applications to modernizing legacy business rule engines. - Led a project for Amazon from the early stages of development through post-launch operations. - Developed and communicated testing strategies to meet customers’ needs. - Trained and coached.

Supported a small cross-functional team building flagship web capabilities. - Documented and clarified business and technical requirements. - Planned and executed testing; communicated findings, unknowns, and risks. - Used SQL extensively and deployed code.