Managed administrative operations for the Court, resulting in the Court meeting the highest case objectives in history during the COVID-19 Pandemic, despite staffing shortages• Tasked with training and development of new hire/intern • Awarded for my significant ongoing logistical and administrative support to jury during the pandemic, also awarded for my willingness to jump in and help others, in 2020 and 2021• Assigned with the testing of a new internal system, running data reports, comparing data, and recommending beneficial changes• Interacted and delivered professional and informed information to members of the Bar (attorneys), public, jurors, and the inmate population while providing exceptional service relating to Court policies and procedures• Interviewed members of the public to determine appropriate documentation necessary to open complaints and complete filings• Case management via case assignments, docketing and performing quality control (QC) of case data • Managed the Court Attorney Admission Program and Court inventory of supplies, also process and complete National Instant Criminal Background Checks (NICS) • Issued attorneys’ Certificates of Admissions, Certificates of Good Standing, and Statements of Disciplinary History, and research for prior and prohibited filings• Translated/reviewed prisoner mail per the request of the judge or the judges’ chambers• Processed and ensured accuracy of Court payments• Collaborated with the procurement department to develop a seamless process of supply ordering, recording, and distribution

• Conducted research of tax data and processed tax payments• Extracted and compiled data into documents and reports using a variety of tools• Worked on assignments where sound judgment is required in resolving issues or in making recommendations• Processed and researched a high volume of issues• Contacted various taxing authorities to procure data, and ensure timely procurement and accurate payment of taxes• Utilized tools to analyze, query, and manipulate data according to defined business procedures• Extracted and enter appropriate data onto applications, other forms, and databases• Maintained complex files• Searched and investigated information contained in files• Processed departmental documents and entered report results into tracking system• Read and followed instructions on metes and bounds legal descriptions• Completed Escrow Reporting, payment processing, reviewed incoming tax bills, identified and disbursed bills for system input, reviewed reports from mortgage companies to check for missing payments, matched bills to checks, extracted system data and forwarded to client, determined mailing process, and prepared information and check requests

• Implemented money management programs for Spanish and English-speaking consumers• Able to provide various solutions, options, and recommendations to consumers to help them resolve their financial obligations• Mastery of current knowledge of compliance laws, including FDCPA• Recognized as a problem-solver/ability to provide excellent customer service• Counseled clients on Credit Reporting, Treasury Offsets, and Wage Garnishments • Worked with internal/external Auditing and Compliance Departments

• Provided excellent customer service to participants/clients • Insured compliance with IRS regulations • Have knowledge of Flexible Spending, Health Reimbursement, Health Savings, and Dependent Care accounts. • Delivered accurate information • Adjusted claims• Assisted in open enrollment questions

• Provided support to in order to achieve corporate goals of reviewing Medicare Prescription Drug Program letters in a timely and accurate order• Helped sort and prepare data to ensure accuracy to clients • Facilitated membership analysis to support the Other Party Liability Unit, in order to reduce the amount of letters that needed to be reviewed while updating the systemFor this position, I returned every summer and winter break from the summer of 2012 until the of winter 2015

• Planned daily activities and worked to ensure child’s safety and well-being• Established long-term relationship with child and family

• Managed student employees • Provided customer service• Maintained management of the building

• Provided customer service to shoppers • Processed cash and credit card transactions • Handled light stocking of merchandise • Kept product display areas orderly • Worked with many diverse kinds of people

• Provided customer service to shoppers • Processed cash and credit card transactions • Handled light stocking of merchandise • Kept product display areas orderly • Worked with many diverse kinds of people

• Answered telephone inquiries, booked, canceled, rescheduled individual and group ticket reservations • Assisted will call for customers, and handled cash and credit card transactions