Austin Burgess Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio, United States

 Simultaneously oversee and monitor numerous project timelines & deliverables ensuring broad program oversight.  Manages a group of clients by providing the holistic management of all program designs and marketing campaigns  Build strong, credible relationships with key partners across the business to support involvement in the marketing campaign execution process.

Columbus, Ohio Area

Columbus, Ohio Area

Marketing Performance ensures quality marketing deliverables. We analyze and audit marketing campaigns to develop highly effective quality assurance & performance. The ability to organize and establish deadlines are crucial. I have developed the ability to code in SQL for extracting data and information needed. This role plays a critical part in Marketing Services and in Alliance Data's bottom line by increasing efficiency.

Toledo, Ohio Area

-Delegate tasks to team members to ensure that all duties were being covered at all times-Directly resolve customer complaints effectively and efficiently to ensure customer retention-Balance the needs of many different guests at one time, ensuring that each customer leaves satisfied-Supervise a work staff of 24 employees, introducing greater cross-training to allow quick improving work flow

Toledo, Ohio Area

I have helped create this internship program that works directly under the marketing coordinator, gaining awesome hands on marketing experience! My position focused on inbound and social media marketing. I learned a great deal of marketing techniques and understanding target markets. Working in a smaller sized business, it was easier to make big company impact in a small role, making the work very meaningful.

Columbus, Ohio Area

Responsible for helping improve the planning, strategy, & prioritization functions for the Customer Service & Billing Business Consulting Team. One of six liaisons on the IT Intern Council, representing interns to the Personal Lines & Direct (PL&D) IT leadership. Leveraging strong relationship building and effective communication abilities to collaborate with business and IT associates in the following assignments.- Organizing and maintaining plan dashboard, and facilitating weekly… Show more Responsible for helping improve the planning, strategy, & prioritization functions for the Customer Service & Billing Business Consulting Team. One of six liaisons on the IT Intern Council, representing interns to the Personal Lines & Direct (PL&D) IT leadership. Leveraging strong relationship building and effective communication abilities to collaborate with business and IT associates in the following assignments.- Organizing and maintaining plan dashboard, and facilitating weekly review meetings with over 100 invited leaders within IT and business- Coordinating and updating the Customer Service & Billing capability road map to be presented to the Contact Center Operating Committee- Creating a new Customer Service & Billing IT SharePoint site; Analyzing current and future state, presenting ideas, soliciting feedback & creating/maintaining the team huddle board at tactical meetings Show less

Toledo, Ohio Area

-Contacted wish families to promote upcoming events and fundraisers -Provided administrative support to the development department and other departments as needed -Created wish bios explaining to companies the everlasting impact that their gifts have granted these children

Toledo, Ohio

-Handled customer complaints efficiently to resolve issues -Upsold customers using excellent communication skills, resulting in increased restaurant sales-Managed a 14 person staff at the age of 19 by encouraging an environment of teamwork, communication and reverence