Aude Makk-Eberlin is a Senior Manager, Business Operations at Brandwatch. She possess expertise in digital strategy, social media measurement, web analytics, social media, social media marketing and 8 more skills. She is proficient in English. Colleagues describe her as "I worked with Aude at Brandwatch across many years of change, growth and transformation. We were early day Brandwatchers together but my most meaningful and collaborative time working with Aude was in the global Customer Success function. We made a decision to split out SMB customers from the Enterprise base and Aude took on the challenge of creating a strategy to support, retain and grow the emerging accounts. I was so impressed with her problem solving, collaborative and diligent nature - without it this strategic move couldn’t have been as successful as it was. Aude created process, structure, clear defined roles and org structure and automation that meant that this function thrived with her at the helm. It was new for Brandwatch and for Aude and she lead it expertly tackling new challenges as she went! Heading up the Enterprise base from our New York office meant I needed to collaborate often with Aude as a leader within our global leadership team, I always found Aude to be professional, kind and strategic in her thinking. I really enjoyed working with her over the years and there wasn’t a problem big or small we couldn’t work through together. Post my time at Brandwatch I’ve been thrilled (but not surprised) to continue to see Aude grow and progress in her career. Couldn’t recommend Aude more, she’d be a huge asset to any team!", "I worked with Aude for more than 6 years at Brandwatch, and saw her take on, and nail, a number of really challenging roles, from leading PS to setting up an emerging market CS team from scratch. Aude has an incredible level of attention to detail, and setup some genuinely impressive automation workflows to professionalise how we managed our emerging accounts. A great collaborator and awesome team mate, I hope to find a way to work together again in the future.", and "I've had the pleasure working with Aude for many years during our time at Brandwatch. Aude is a great manager to her team, insightful and effective leader, and an inspiring peer that anyone would be lucky to have. We started working together as peers, leading the EMEA and US Professional Services teams. Having more managerial experience, Aude was a mentor and a sounding board, always approaching our conversations with empathy and a solution-oriented mindset. She extends this same approach to the team she manages, balancing the difficult act of bringing out the best in her team members while delivering great results and business outcomes. When Aude was given the opportunity to create Brandwatch's first global scale customer success organization, there was no doubt she will build something great. She hired exceptional talent, created processes that were effective but lean and flexible, and united her team behind a common vision. Despite working with a demanding segment of the customer base, Aude was able to use her versatile skillset to overachieve on the team's targets regularly. Aude has a unique ability to create structure and clarity from even the most chaotic of settings. Her ability to see patterns in seemingly unrelated data points, gives Aude the ability to solve strategic problems that would be daunting to many seasoned leaders. There's no doubt in my mind that Aude would be a phenomenal addition to any team and I truly hope we get to work together again in the future."