- The role of Culture and Communication Lead at Mstudio involves shaping the company culture by defining values, promoting a positive environment, and implementing programs to strengthen team cohesion.- This role also includes managing internal communication by disseminating crucial information, overseeing internal channels, and fostering transparent communication between departments.External communication is another key responsibility, involving the creation of positive messages for employees, clients, partners, and the media.- Organizing cultural events and managing employer branding are important aspects, contributing to enhancing the company's reputation on social media.- The responsibility for Office Management includes ensuring optimal office management and making sure that employees have all the necessary equipment.

- Create & delivers Learning solutions- Organize & Manages learning solutions- Drive Learning Adoption- Google classroom Administration Support- Compile & share training data

- Contracts verification - Treatment of contracts - Be the bridge between Corporate, Compliance & Legal - Regularization of contracts with partners - Ensure the return of signed contracts to partners - Triage of inbounds (leads)

- Creating policies and handbooks that detail company operations. Emailing new hires with details about the company, including parking information, work schedules, and dress codes. - Welcoming new hires with prepared onboarding kits and an office tour. - Introducing new hires to their team members. - Providing new hires with manuals, guidelines, and passwords, as needed. - Detailing all new hires' initial tasks and answering any queries. - Ensuring new hires have the necessary technical assistance to set up their hardware and software. - Gathering and filing all paperwork related to new hires, including contracts and non-disclosure agreements. - Arranging product and company demos and presentations

Onboarding coordinator responsabilities include communicating company and position details to new hires before their start date, gathering necessary paperwork and scheduling first day.

- Prospect new areas and open agencies- Supervise a team of field-based territory officers who in turn manage a group of daily promoters and ensure activities align with quarterly objectives- Support the user growth strategy in specific locations within Côte d’Ivoire- Talking to users — interview people about their needs and problems with regards to money transfer and financial services- Providing feedback from daily field operations that impacts other departments and activities such as marketing and agent management teams-Supporting growing our operational activities - figuring out how we grow our customer base day after day within an assigned region of Côte d’Ivoire - Training and managing a team on a daily basis

- Supervise the distributing agents in my area - Recruit, train and monitor field distributors - Ensure the evolution of the product - Define a marketing strategy to have more customers- Perform technology watch

- Make daily trips to visit customers, companies or individuals, in a pre-determined geographical area.- Advise and retain customers.- Organize appointments and define the daily itinerary.- Analyze the needs of potential customers and possibly negotiate new contracts.

- Assist customers from available digital channels.- Ensure the follow-up of unresolved and escalated requests for assistance in collaboration with the services concerned- Stay informed about technological innovations for the improvement of the service- To make the daily follow-up of the categorizations of the web advisers

- Provide an adapted answer to the requests (information, complaints, advices ...) of the customers and develops new uses- Guarantee the achievement of the quantitative and qualitative objectives set for it (productivity, processing time, critical errors, etc.)- Participate in functional tests and certain projects

- Answer all calls received without exception- Provides an appropriate response to requests of customers and develops new uses- Satisfy the customer by offering mobile offers and services tailored to their needs.

- Receive, install and advise learners- Lead activities such as singing class, reading and chatroom

- Update organization charts- Design meeting reports- Performing the storage and archiving of files- Follow the evaluation of the performances