Aude Calloch Email & Phone Number

United Kingdom

Hoffman Estates, Il, Us

• Create a DEI strategy to support the achievement of the company’s DEI and ESG objectives. • Support the logistics, planning and coordination of DEI projects and meetings, and manage Claire’s Employee Resource Groups (ERGs) and their subcommittees.• Manage the DEI reporting and data function to include DEI reports, dashboard maintenance and project tracking, providing HR leadership with clear milestone plans that deliver projects on time and with demonstrated expertise.• Provide oversight and guidance for Claire’s ERGs and foster the growth of new and existing ERGs by building collaborative relationships with allies, leads, executive sponsors and members to positively impact the organization.• Create and disseminate communications and supporting materials to use for advancing DEI awareness and learning.• Drive local engagement activities with relevant external organizations, thought leaders, partners and vendors to care for Claire’s communities, consumers and employees.• Support the HR leadership by providing input into quantifying organizational pain points and challenges, prioritizing action in areas that will deliver the greatest impact.• Provide input and support to talent acquisition and recruiting efforts to increase diverse representation across the organization.

Hoffman Estates, Il, Us

• Deal with all incoming store-maintenance-related queries from British and Irish stores, District/Regional Sales Managers or head-office departments in a timely manner in accordance with Health & Safety regulations• Check monthly invoice applications from contractors• Work hand in hand with other departments for the realisation of maintenance-related projects• Act as mediator between Claire's and its suppliers or contractors• Work on the enhancement of the Maintenance Team's online ticketing platform

Hoffman Estates, Il, Us

• Deal with all incoming enquiries from German, Austrian, Swiss, Polish, Hungarian, and Czech stores, District Sales Managers or head-office departments in a timely manner and assuring high level customer-service quality• Proofread and validate German translations from the translation team• Coordinate and send daily communications and reports to the stores through Claire’s internal system• Work hand in hand with other departments for the realisation of projects• Act as mediator between Claire's and its suppliers or sub-contractors

Hoffman Estates, Il, Us

• Answer all phone calls and web portal tickets in English, French, German or Spanish• Log all incidents within the IT Service Desk management system• Carry out hardware, software and network diagnostics to resolve or escalate issues to third party companies (AT&T, Orange, Deutsche Telekom, Six Group…)• Work with the EPOS team, as well as with 2nd and 3rd line teams• Deliver quality IT support services within predetermined SLAs• Assist other teams with urgent tasks as required• Train new staff members on all above-mentioned requirements• Assist with the recruitment process (interviewing, language tests)

• Writing• Proof-reading• Photography• Book cover design• Publication

Soria, Soria, Es

• Translation of websites, e-mail templates, flyers• Real-time translation• Communication with prospects and partners• Assistance in the elaboration of new projects aiming at protecting Spanish forest areas

• Translation of websites, flyers, documents for tourists and visitors, audio guides• Communication with visitors and tourists• Assistance in the elaboration of new projects to raise awareness about coastal protection• Assistance in guided tours within the National Park

• Customer service• Gift wrapping

• Maintenance of green areas• Maintenance of children public playgrounds

• Sales• Customer service

Bachelor'S Degree, Applied Foreign Languages

Erasmus, Language Interpretation And Translation

Baccalaureate, Foreign Languages And Literatures, General