Aude Lerner Email & Phone Number

La Rochelle, Nouvelle-Aquitaine, France

- Helping design a user-frendlier app, writing clear messages to guide the users on their journey and ensure a cohesive experience on it while implementing the company's Tone of Voice- Writing privacy policy related content, in a clear and user-centered way, eradicating jargon - Lobbying for UX Writing to find its right place- Cross-functional work with Designers, Products Owners, B.A.s, developers, various stakesholders like Legal, Compliance, Marketing...- Advocating for and… Show more - Helping design a user-frendlier app, writing clear messages to guide the users on their journey and ensure a cohesive experience on it while implementing the company's Tone of Voice- Writing privacy policy related content, in a clear and user-centered way, eradicating jargon - Lobbying for UX Writing to find its right place- Cross-functional work with Designers, Products Owners, B.A.s, developers, various stakesholders like Legal, Compliance, Marketing...- Advocating for and performing content-related research and testing to inform UXW decisions, evolve labels- Crafting and documenting guidelines of the corporate Style Guide and working on the design system with the dedicated team.- Working on multiple projets across various teams Show less

La Rochelle, Nouvelle-Aquitaine, France

Worked on evolving the Tone of Voice : performing audit,competitive analysis, showcasing proposals to stakeholdersTook part to usability testing on Mega Menu labelsWorked on FAQ (connection) Part of the team of the Pre-Study of the Design System

Zurich, Switzerland

Crafting UX copy for the French version of the Migros Online app and localising content (German>French), supporting the app relaunch efforts from transition, onboarding right down to the checkout.Teamwork with P.O, UX designers, devs and marketing to create consistent content and improve the customer experience based on usability testing feedback.

Zürich Area, Geneva Area, Switzerland

From the idea to the prototype June 2019-December 2019 - Collaborative ProjectImplemented the design thinking principles and wrote UX copy for an online meeting app project. Showcased the project at a meetup and advocated for UX writing.

Geneva Area, Switzerland

Content strategist at early-stage startupLaid out the foundations of the company's content strategy in terms of content creation, publication, and governance.CONTENT STRATEGY- Developed content strategy based on business objectives and customers' needs - Created style guide and content writing guidelines to ensure consistency across communications- Defined corporate brand voice- Created magazine mock-up - Wrote website copy- Wrote UX copy (error… Show more Content strategist at early-stage startupLaid out the foundations of the company's content strategy in terms of content creation, publication, and governance.CONTENT STRATEGY- Developed content strategy based on business objectives and customers' needs - Created style guide and content writing guidelines to ensure consistency across communications- Defined corporate brand voice- Created magazine mock-up - Wrote website copy- Wrote UX copy (error message, notifications, CTAs, headlines)- Developed editorial workflow- Content sourcing for curation purposesBUSINESS DEVELOPMENT- researched and mapped out the Swiss innovation ecosystem- attended networking eventsPROJECT MANAGEMENT- collaborated with designers and developers - communicated requirements for custom-made CMS Show less

Basel Und Umgebung, Schweiz

- Played a key role in the implementation of UBS's global Intranet platform revamping project regarding content management, brought in my insights on corporate editorial policy and content strategy.Helped implement target group-focused content strategy by putting users' needs first- Collaborated with an interdisciplinary team of developers, designers, SMEs, PM and product manager - Upgraded complex and intricate content, made it fit in terms of readability, web standards and… Show more - Played a key role in the implementation of UBS's global Intranet platform revamping project regarding content management, brought in my insights on corporate editorial policy and content strategy.Helped implement target group-focused content strategy by putting users' needs first- Collaborated with an interdisciplinary team of developers, designers, SMEs, PM and product manager - Upgraded complex and intricate content, made it fit in terms of readability, web standards and searchability, SEO, and layout for better UX- Content category remapping & article template brainstorming- Maintained and evolved Style guide and documented workflows-Full article/content management and publishing in the company's in-house CMS.- Managed stakeholder relationships ensuring on-time content delivery and quality check✔ Key Accomplishments: Acted as pivot between various internal and external stakeholders, provided editorial team guidance, reviewed, restructured, rewrote and edited 1800 end-user knowledge articles on UBS's Intranet - mostly in IT and banking- in English, French and German, aligning content on the platform users' needs.- Acted as content lead within the content writing team, being supportive and offering inputs and insights as to how to deal with real case scenarios, strengthening the trust and motivation of content factory team and nurtured internal dynamics. Show less

Geneva

Web Content Writer -Helped Impact Hub Geneva launch its blog.-Wrote blogposts about start-upers, innovation ecosystem, events-Conducted members interviews, in English and French.

Genf Und Umgebung, Schweiz

Since October 2014 : supporting businesses, start-ups, not for profit entities in their communication efforts; - developing content strategy and producing written content in line with their goals (commercial, community building, conversion). Website content, newsletters, blog posts, e-magazine articles, interviews, storytelling, e-mailing in French and English.- Set up and manage my own blog on WordPress. A toolbox designed to drive better content creation, provide digital insights… Show more Since October 2014 : supporting businesses, start-ups, not for profit entities in their communication efforts; - developing content strategy and producing written content in line with their goals (commercial, community building, conversion). Website content, newsletters, blog posts, e-magazine articles, interviews, storytelling, e-mailing in French and English.- Set up and manage my own blog on WordPress. A toolbox designed to drive better content creation, provide digital insights and keep up with vibrant communities around the globe. Using Trello as editorial calendar for content management. Creating written and visual content, editing photos, and doing content promotion on Twitter, Linkedin, Xing thanks to Hootsuite.- occasional contributor to OURS magazine"OURS is a multicultural magazine of artistic and social expression for the conscious and critical citizen.The magazine is dedicated to accepting cultures, sharing talent, challenging ideas and encouraging social examination." Show less

Geneva

Running the sangha association's blog and newsletter with a view of promoting local and foreign projects and initiatives aiming at strengthening up local communities.
Focus on the fields of education/knowledge (Trade school project) - society and environment /social entrepreneurship and innovation.
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Managing the association's blog and newsletter.

Deciding on the content, writing content, blog articles in French and English, managing content using wordpress.
Developing the editorial line.
At the same time, promoting the association's key project : Trade school - a plateform for informal knowledge exchange.
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https://blogsangha.wordpress.com/

Genf Und Umgebung, Schweiz

Welcome desk : providing assistance to NGOs during Human Rights Council Sessions.Responsible for catering to the Mandat international stand at the UN during Human rights Council sessions.- Opening welcome desk mornings- providing technical support : act as a focal point to facilitate delegates' work and their interaction with the HR Council Providing access to information, documentation.Practical support. Nurturing contacts with NGO members, UN staff, diplomats.

Genf Und Umgebung, Schweiz

Managing events for NGOs : DoCip, ICvolunteersCustomers : United Nations, Office of the High Commissioner for Human Rights.Assignments : 26 th IGC on Traditional Knowledge and Folklore - WIPO - February 20141st Forum on Future of Human Rights held at CICG - December 20132nd Forum on Business & Human rights held at United Nations - December 2013Minority Fellowship Programme at United Nations organised by OHCHR- November 2013Indigenous Fellowship Programme held at… Show more Managing events for NGOs : DoCip, ICvolunteersCustomers : United Nations, Office of the High Commissioner for Human Rights.Assignments : 26 th IGC on Traditional Knowledge and Folklore - WIPO - February 20141st Forum on Future of Human Rights held at CICG - December 20132nd Forum on Business & Human rights held at United Nations - December 2013Minority Fellowship Programme at United Nations organised by OHCHR- November 2013Indigenous Fellowship Programme held at United Nations organised by OHCHR - June 2013- hiring conference interpreters- budget management for interpreting- setting up teams- on site coordination with in house staff- dealing with customers requests- post conference evaluation, improvement proposals Show less

Versoix

- supporting sales team with customer orders & customer service.- issuing export documentation- logistics : liaising with production department- dealing with freight forwarders

Geneva

- in charge of delivery planning- managing customers orders & claims- coordination of big projects, deadline management - stock management, reviewing stock levels- dealing with foreign suppliers- team work with fitters' team- dealing with freight forwarders

Genf Und Umgebung, Schweiz

Freelance interpreting at the occasion of international events.EN>FR- Global Forum on ICT organised by UN & ITU.- Disaster risk Management conference organised by the International Federation of the Red Cross & the red Crescent.

Genf Und Umgebung, Schweiz

Interpreting negociations between salesreps and suppliers.FR<>DETranslation of material for salesreps.

Interpreting, Language Interpretation And Translation

consecutive, simultaneous interpreting & translation classes

Bachelor'S Degree, Germanic Languages, Literatures, And Linguistics

literature, linguistics and culture studies for English and German

Master Of Arts (M.A.), English Language And Literature, General