Derek Au Email & Phone Number

Fremont, California, United States

- Collaborate with senior leadership teams to create and optimize KPIs across my department- Audit ownership details for roughly 20 trade-in vehicles per day- Build strong working relations with 400+ Sales and Delivery centers across the United States and Canada toensure a smooth vehicle ownership transfer process for all new/ returning customers- Communicate with approximately 50 lienholders daily to ensure customer loans have been paid in full- Maintain up-to-date knowledge of DMV regulations throughout North America to adapt quickly to specific trade-in process changes as they arise daily- Effectively resolve customer issues while working with internal and external partners- Work closely with Tesla Lending Partners to revise and create new email templates to streamline productivity- Develop working relationships with lienholders to ensure mutual customer satisfaction- Sustain a positive attitude to boost team morale during the end of the quarter, surpassing KPIs previously set- Use creative problem-solving tactics to address customer concerns

Santa Barbara County, California, United States

-Assisted supervisors in performing building maintenance and new construction projects.- Worked with construction related equipment, including but not limited to hand and power tools, chemicals, and cleaning agents.

-Supervise Service Assistants to ensure all duties were completed in a timely and professional manner.-Coordinated and implemented setup/ breakdown of events, while ensuring excellent customer service for all University Center events.-Serve as an emergency coordinator, all the while enforcing building policies and procedures.-Open and closed the building and was present for all University Center events.

Santa Barbara, California Area

Alameda, Ca

- Reinforced store policies while aiding approximately 50 customers per day exchange and return products that were not functioning properly. - Handled large amounts of cash through customer transactions and provided directional services to customers in need of assistance. - Mentored and trained 5 new cashiers. - Sold an average of 2 store credit and debit cards per day, helping the guest services team come close to reaching the daily quota.- Always ensured that customers were satisfied and happy with the service they received.

Alameda, California

-Assisted accounts payable, by calculating the hours for substitute teachers in my school district so they were paid accordingly. -Created purchase orders so that teachers and schools would be able to have their necessary supplies when school was back in session.-Helped manage files, to ensure that the books were accurate and closed in an efficient manner.

Bachelor'S Degree, Sociology, Alumni

4.35 Weighted Gpa

Activities and Societies: DECA (Delta Epsilon Chi Association/ Distributive Educational Clubs of America), Varsity Badminton, Key Club.