Audette Maddern Email & Phone Number

Brisbane, Australia

I am currently fulfilling temp administration roles while looking for a new permanent role. My latest temp assignment was working with the Department of Veterans Affairs, preparing and scanning veterans' paperwork for digitization, and archiving documents such as DVA correspondence and TPI pension applications suing TRIM and Kodak systems.

Brisbane, Australia

I was invited to join CBA on a permanent basis in the After Care Team, Group Lending Services, after demonstrating success in a temporary role.In this team, we worked closely with Lenders and Brokers to ensure mortgage documentation was error free. This included accurately processing a high volume of new applications, mortgage transfers and mortgage releases: e.g. checking Lot & Plan numbers, Vendor/Purchaser names, fees paid. I maintained the follow-up spreadsheet for outstanding documents for whole team and took my turn to lead the weekly team ‘huddle' to identify issues (e.g. late Service Level Agreement milestone), explore the impact on the team, workload and customer, and led solution discussion. I entered customer information accurately onto the Home Loan System (HLS) and checked that HLS details matched CommSec system.I attended bi-annual fraud training to learn of potential new risks or procedures, maintained knowledge of privacy and information access regulations.I worked for the Document Custodians Team for 3 years, which worked closely with the After Care Team, checking that all mortgage details were correct and that the loans had been fully funded. This role was made redundant as part of a large restructure at the end of 2017.Achievements:► Exceeded the average team transaction processing level by 25% - 150 per week vs 120 per week with lower than team average error rate.► Gained a reputation for going above and beyond to help achieve SLA milestones to avoid non-performance penalties.► Provided timely advice and assistance to mitigate risk of additional fees that might hold up a transfer or release of a property transaction.► Correctly identified high levels of risk and acted to mitigate the potential loss to the bank - for example - signatures not matching on a title search could be fraudulent with potential risk of $200K to $1M.

Brisbane, Australia

Over 10 years, I worked successfully at a variety of client sites and met all expectations regarding work quality, accuracy, task completion, punctuality and professionalism. I thoroughly enjoyed the change and variety that came with temping, and seamlessly adapted to the following new work environments:► Commonwealth Bank - data capture - this role led to an offer of permanent employment. (3 years)► Brisbane City Council - data entry operator processing dog registrations (2 years)► Brisbane Landfill - organised complex waste management bookings, directed trades personnel, handled enquiries and complaints from public (9 months)► Queensland Botanical Gardens - assisted Botanists to collate and digitize historical data records of botanical specimens (18 months - asked to return twice)► Brisbane City Council - Water and Waste Management - received calls and assessed need for rapid response trades personnel to attend sites and repair faults such as burst water mains (2 years)► AAPT Telecommunications, Origin Energy, Australia Post - short term administration contracts.