• Situation: The company was undergoing a major technology refresh, and we needed to upgrade approximately 250 AV rooms on multiple client floors.• Task: My role was to gather critical port and switch information, track assets, and collaborate with third-party vendors to ensure a smooth transition.• Action: I utilized the Cisco Discovery Protocol (CDP) tool for port mapping, meticulously updated project spreadsheets, and worked closely with vendors like AVI and WeKnowIt to identify and… Show more • Situation: The company was undergoing a major technology refresh, and we needed to upgrade approximately 250 AV rooms on multiple client floors.• Task: My role was to gather critical port and switch information, track assets, and collaborate with third-party vendors to ensure a smooth transition.• Action: I utilized the Cisco Discovery Protocol (CDP) tool for port mapping, meticulously updated project spreadsheets, and worked closely with vendors like AVI and WeKnowIt to identify and address potential roadblocks.• Result: The project was completed successfully, and the upgraded AV rooms significantly improved the company's media capabilities. Show less

• Situation: Apples and Oranges PR needed to enhance its IT infrastructure and support for its employees.• Task: I was brought in to provide comprehensive desktop support, including server setup, network configuration, and user management.• Action: I installed and configured an HPE Windows 2019 domain server, set up a VPN for remote access, managed Active Directory accounts, and implemented an Office 365 domain tenant for email and cloud storage.• Result: These efforts significantly… Show more • Situation: Apples and Oranges PR needed to enhance its IT infrastructure and support for its employees.• Task: I was brought in to provide comprehensive desktop support, including server setup, network configuration, and user management.• Action: I installed and configured an HPE Windows 2019 domain server, set up a VPN for remote access, managed Active Directory accounts, and implemented an Office 365 domain tenant for email and cloud storage.• Result: These efforts significantly improved the company's IT reliability and efficiency, enabling employees to work seamlessly both in the office and remotely. Show less

• Situation: Bank of America needed to streamline its IT support and deployment processes for a large-scale project.• Task: I provided Tier 1 IT deskside support, managed trouble tickets, and performed remote troubleshooting and asset deployment.• Action: I efficiently resolved technical issues, managed trouble tickets to reduce downtime, and successfully deployed and configured over 400 client systems.• Result: My efforts contributed to a significant improvement in IT efficiency… Show more • Situation: Bank of America needed to streamline its IT support and deployment processes for a large-scale project.• Task: I provided Tier 1 IT deskside support, managed trouble tickets, and performed remote troubleshooting and asset deployment.• Action: I efficiently resolved technical issues, managed trouble tickets to reduce downtime, and successfully deployed and configured over 400 client systems.• Result: My efforts contributed to a significant improvement in IT efficiency and user satisfaction.Project 2• Situation: The company was onboarding a large cohort of summer interns and needed to ensure they had the necessary technology.• Task: I (along with a team of 8) was responsible for preparing and deploying over 3000 laptops to these interns.• Action: I thoroughly profiled each laptop, remotely installed the required software using SMTools, and efficiently managed the deployment process.• Result: All interns received their laptops on time and were able to start their work seamlessly. I also provided post-deployment support to address any technical issues. Show less

• Situation: Hilton Grand Vacations was undergoing a PC refresh initiative to update employee technology.• Task: My task was to profile, deploy, and ensure the smooth operation of over 300 new laptops and desktops.• Action: I executed the set up each device, ensuring all peripherals functioned correctly with the refreshed equipment.• Result: The refresh project was completed on schedule, and I provided essential post-deployment support to hotel staff, minimizing downtime and… Show more • Situation: Hilton Grand Vacations was undergoing a PC refresh initiative to update employee technology.• Task: My task was to profile, deploy, and ensure the smooth operation of over 300 new laptops and desktops.• Action: I executed the set up each device, ensuring all peripherals functioned correctly with the refreshed equipment.• Result: The refresh project was completed on schedule, and I provided essential post-deployment support to hotel staff, minimizing downtime and ensuring a smooth transition. Show less

• Situation: ABS Associates was assisting with a complex cutover migration between CDW and Anthem (Beacon), involving a massive amount of data and user accounts.• Task: My role was to provide helpdesk support during this critical transition, focusing on mailbox migration, application support, and device enrollment.• Action: I migrated thousands of mailboxes to Office 365, provided comprehensive support for the Microsoft Application Suite, and enrolled hundreds of mobile devices in… Show more • Situation: ABS Associates was assisting with a complex cutover migration between CDW and Anthem (Beacon), involving a massive amount of data and user accounts.• Task: My role was to provide helpdesk support during this critical transition, focusing on mailbox migration, application support, and device enrollment.• Action: I migrated thousands of mailboxes to Office 365, provided comprehensive support for the Microsoft Application Suite, and enrolled hundreds of mobile devices in Intune.• Result: The migration was successful, and users experienced minimal disruption to their workflow. Show less

• Situation: Amtrak required reliable IT support and maintenance for its extensive network of over 500 campus-based computer assets.• Task: I provided comprehensive troubleshooting and maintenance, including Level 2 and 3 support for complex migration-related issues.• Action: I resolved hardware and software problems, installed and updated operating systems and applications, and troubleshot network connectivity issues.• Result: My expertise ensured the smooth operation of Amtrak's… Show more • Situation: Amtrak required reliable IT support and maintenance for its extensive network of over 500 campus-based computer assets.• Task: I provided comprehensive troubleshooting and maintenance, including Level 2 and 3 support for complex migration-related issues.• Action: I resolved hardware and software problems, installed and updated operating systems and applications, and troubleshot network connectivity issues.• Result: My expertise ensured the smooth operation of Amtrak's IT infrastructure, minimizing downtime and enabling employees to work efficiently. Show less

• Situation: VF Corporation was undertaking a large-scale migration of over 400 corporate and retail computer systems.• Task: As the Technical Lead, I was responsible for overseeing a team of 5 technicians and ensuring the successful completion of the migration.• Action: I effectively led and mentored the team, reinstalled essential software using IBM's Tivoli Application Management System, and provided proactive deskside support to users.• Result: The migration was completed on… Show more • Situation: VF Corporation was undertaking a large-scale migration of over 400 corporate and retail computer systems.• Task: As the Technical Lead, I was responsible for overseeing a team of 5 technicians and ensuring the successful completion of the migration.• Action: I effectively led and mentored the team, reinstalled essential software using IBM's Tivoli Application Management System, and provided proactive deskside support to users.• Result: The migration was completed on time and within budget, and users experienced a smooth transition to the new systems. Show less

• Situation: Staples sought to enhance its customer service offerings and provide comprehensive technical support to its clients.• Task: As a District Computer Technician, I was responsible for in-home and office repairs, installations, upgrades, and troubleshooting for PC and Mac computer systems and networks.• Action: I provided expert technical assistance to customers, developed strategies to increase sales, and effectively managed up to 24 stores and store technicians.• Result:… Show more • Situation: Staples sought to enhance its customer service offerings and provide comprehensive technical support to its clients.• Task: As a District Computer Technician, I was responsible for in-home and office repairs, installations, upgrades, and troubleshooting for PC and Mac computer systems and networks.• Action: I provided expert technical assistance to customers, developed strategies to increase sales, and effectively managed up to 24 stores and store technicians.• Result: My contributions led to increased customer satisfaction, improved sales performance, and the efficient operation of multiple Staples locations. Show less