Career Contribution (Act VI)Gaining hands-on exposure in programming, deploying and commissioning video-conferencing technologies from leading industry partners such as Crestron, QSC, Logitech, Extron, Poly, SMART Technologies, i3 Technologies, etc.Skills AcquiredCrestron Toolbox, QSC Q-SYS Commissioning, Logitech Video Collaboration, Video ConferencingJob Responsibilities- Designing, programming and deploying audio-visual solutions with focus on videoconferencing and educational applications.

Skills Acquired- Audio Visual Project Management, Audio Visual Systems Design, Audio Visual Procurement, HiQnet Audio Architect ProgrammingJob Responsibilities- Designing, programming, supplying, installing and commisioning campus-wide multi-zone paging, emergency announcement and control systems for major hospital construction projects, namely, Point Fortin Hospital and New Sangre Grande Hospital.- Repairing and maintaining program audio and multi-zone paging systems for major supermarket franchises and shopping malls throughout Trinidad and Tobago.

Career Contribution (Act IV)Excellent application of newly developed skills in audio-visual systems installation and programming both locally and regionally for major clients including Hard Rock Cafe Guyana, National Academy for the Performing Arts and Central Bank of Trinidad & Tobago.Skills AcquiredAudio Visual Systems Installation, Audio Visual Endpoint Termination, Audio Visual Rack Building, Access Control SystemsJob Responsibilities- Installed, programmed, commissioned and maintained technologies for audio-visual, information technology, video-conferencing and integrated security systems. Responsibilities including endpoint terminations, infrastructural cable routing, rack building and cable-management.- Worked with audio-visual technologies from industry partners including Harman Professional, Chauvet Professional, ClearCom, BrightSign and Clair Brothers.- Managed corporate customer accounts, providing direct support for campus-wide security camera and paging system as well as internal access control, network infrastructure and staff productivity SaaS tools.

Career Contribution (Act III)Developed a wide array of industry related skills in sales, installation and repairs of audio-visual technologies from leading partners such as JBL, Soundcraft, Shure, Sennheiser, Audio-Technica, Universal Audio, Presonus, Adam Audio, Chauvet Lighting, etc.Skills AcquiredAudio Visual Sales, Digital Mixing Consoles, DMX Programming, CCTV Camera InstallationJob Responsibilities- Worked with potential customers on selecting appropriate audio-visual solutions for their unique application and needs by giving key insights into product features, providing extensive product demonstrations and building strong long-term customer relationships.- Collaborated with sales team on setting up various stations for demonstrating audio-visual and lighting products to potential customers, including digital mixers, loudspeakers, amplifiers, microphones, studio monitors, preamplifiers, lighting fixtures and other related technologies.- Installed and maintained in-store CCTV security camera and digital signage systems as well as managed customer returns and repairs.

Career Contribution (Act II)Introduced me to fundamental networking concepts and hands-on technical analysis, troubleshooting and problem-solving within an enterprise IT environment.Skills AcquiredComputer Networking, Computer Repairs, Printer & Scanner Maintenance, Executive Technical SupportJob Responsibilities- Troubleshot, diagnosed, deployed and repaired PC desktop and laptop issues throughout the organization, including faulty wireless adapters, network and video cards as well as resolving other software related issues.- Maintained excellent technical support relationships with end-users throughout the organization, including managerial and executive staff, responding to support tickets within established timeframe to maintain high customer satisfaction.

Career Contribution (Act I)Developed excellent customer service and technical troubleshooting skills as well as a fundamental understanding of enterprise level deployments.Skills AcquiredTechnical Support, Remote User Support, Customer Service, Technical TroubleshootingJob Responsibilities- Processed average of 50 inbound and outbound technical support calls daily as well as assisting customers with various technical issues via email and live chat; keeping customers informed about resolution progress and updated estimated times of resolution.- Researched and resolved basic end-user issues as well as documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.