Assistant Operations Manager
Current• Developed and implemented an Automated 8 week Look-Ahead Tool that reduced manual clinic scheduling updates by 80% and scheduling errors by 30%. Saving tangible resources, including staff time and effort, leading to improved efficiency and focus on critical tasks.• Streamlined clinic capacity management through advanced VBA coded tools for automation, integrating clinician data from E-roster, SSRS and Qlik sense.• Successfully reduced non-outcome patient backlogs from 1,500+ to less than 200 in just 3 months, significantly improving patient throughput.• Reduced patients waiting more than 18 weeks from over 120 to under 15 by implementing targeted capacity management strategies.• Enhanced data-driven decision-making through real-time dashboards and reports, providing actionable insights to consultants and other operational teams.
