- Restructured the Hong Kong Jockey Club Programme on Social Innovation (JCPSI) attendance tracker to analyze 3,000 attendance data points and present a recommendation to improve overall event creation to RC directors- Developed standard operating procedures for data entry and analysis of the JCPSI and RC attendance trackers to generate student outreach metrics in order to improve the ratio of event registration to attendance

- Designed KHC VISION app for the Customer Business Development team; executed two user experience tests with 22 participants, collecting 500 product placement data points to support product shelving analysis- Synthesized over 2,000 data points to create data request templates for 14,000 future KHC VISION app users in 2022, yielding a projected $2.7 million worth of data

- Increased Amazon sales by 124% for a feature product over a three-month period through product page redesign including a high-impact title, tech-focused images, and detailed bullet point copy - Analyzed Amazon listing optimization services and presented findings to leadership resulting in purchase of the service most aligned with their e-commerce strategy - Created an automated tracking tool in Excel for Customer Service KPIs that streamlined reporting and enabled staff to visualize… Show more - Increased Amazon sales by 124% for a feature product over a three-month period through product page redesign including a high-impact title, tech-focused images, and detailed bullet point copy - Analyzed Amazon listing optimization services and presented findings to leadership resulting in purchase of the service most aligned with their e-commerce strategy - Created an automated tracking tool in Excel for Customer Service KPIs that streamlined reporting and enabled staff to visualize customer service performance goals Show less

- Collaborated with coworkers to maintain high standards of customer service during high-volume, fast-paced operations - Awarded Extra Mile badge for taking initiative to find extra tasks when scheduled duties were completed

• Individually received and prepared customer orders, both online and in-person, supporting up to 20 customers at a time• Conducted inventory reviews and placed daily orders to food suppliers to ensure supplies supported demand• Obtained New York City Department of Health Food Protection Certificate

• Wrote daily newsletters to inform staff about current market conditions and relevant legislation updates• Input vendor profit and expenses into spreadsheets and tables; Drafted company message document