Director Of Client Concierge
CurrentPromoted to Director of Client Concierge Feb 2022Made schedules for providers and Saturday schedules for receptionists Trained new receptionists to Curate’s brand standardProvided 5 star service and acted as a liaison between guest and medspaCreated a New Hire Handbookfor new employeesPosted job openings on Indeed and Linked inReviewed resumes, contacted, and interviewed appropriate candidates in person or through Zoom/TeamsAssisted in the planning of Curate’s Saving event in Spring and Fall timeline and employee dutiesScheduled and coordinated photoshoots and attire for employees for Spring and Fall eventsMet monthly with owner and practice manager to discuss previous months numbersShared information and set goals with the client concierges for the upcoming monthPromoted to Lead Concierge Oct 2021Ordered office supplies and stocked those itemsReceived and sorted incoming mail and daily deliveriesManaged outgoing mail and posted billsCollected and filed receiptsPut items into inventory Coordinated celebrations for employee birthdays, lunches, and anniversary gifts.Supported and problem solved appointment issuesClient ConciergeProcessed client payments Attended CPR and HIPAA trainingsAnswered two phone lines to schedule appointments for clientsResponded to messages via text request, voicemails, and DMsAttended monthly team meetings, special events, and trainingsPossessed knowledge on all treatments and skincare options to inform and sell to patientsConducted follow up calls on patients to check on them after treatments Provided tours and offered beverages to guests Created content on various social media platforms: Instagram (@curatemedaesthetics) , Facebook, and Tiktok (created a video that went viral on Tik Tok 2.0 M views/ 38.2 K likes ) as well as createdFacebook ads. https://www.tiktok.com/t/ZTdcnoGE1/