I am a talented project management professional with 10+ years experience in contact centre and telecommunication industries. I have a proven ability to manage all phases of the project life cycle, consistently managing multiple changes and small projects through to implementation. I have an exceptional understanding of change and the benefits that change brings to business.While leading projects, I excel at communicating with all levels of management and managing stakeholder expectations through clear, planning and communication. I am also very comfortable with client facing roles. I am a highly-organised individual with excellent documentation skills, backed by an enterprising attitude that can clearly communicate suggestions and solutions to keep projects moving. I also have a range of excellent technical skills, proficient with Lotus Notes, Outlook, Excel, Word, PowerPoint and Microsoft Project. I am very technical and can adapt quickly when learning company specific software.I am an open-minded, friendly and resourceful Project Analyst with a sound and optimistic outlook on all things in life. I posses an excellent ability to motivate myself and others, coupled with the ability to communicate comfortably at all levels. I have demonstrated excellent analytical, problem solving and decision making skills during my time managing projects. I have experience in working within a fast paced role and working to very tight SLA targets. I have a great knowledge of the contact centre industry and the complexities it involves, having over 10 years experience in multiple roles within this industry. Existing and prospective clients will be impressed with my infectious enthusiasm and people skills. I have an inner drive and determination that is geared to achieving results. The attention to detail in which I manage my work is a service that is second to none as I am, above all else, passionate about achieving my goals. I have a very strong commercial acumen.
