Registered Real Estate Appraiser Assistant - Ohio Department of CommerceAssist in appraisal report creation for all types of industries including, industrial, office and retail. Assignment types include eminent domain, tax litigation and lending decisions.

Manages team responsible for all aspects of loan closing and servicing, including due diligence, doc prep, funding and bookingLead successful implementation of Wolters Kluwer documents and automated booking to coreWrote and published MBS Playbook documenting the entire end to end process of closing and servicing all business loans99.97% documentation and booking quality rating

Implementation of third party application for Wright-Patt Credit Union Members to schedule virtual or in-person appointments online

- Standardized Azure tagging for internal lob billing- Built and maintained Cloud Services website for internal customers- Facilitated migration activities from Pivotal Cloud Foundry to Microsoft Azure- Automated Cost Forecast reporting

Product Owner – Supplier Connect & Global Invoice Search- Experience with large software suites, i.e. ERP’s and SAS models- Compliance expert- User Acceptance Testing- Global trainer- Marketing specialist

Managed 7 Business Analysts responsible for all internal and external reporting for Commercial Loan Fulfillment (Funding, Boarding, Post Closing, Exceptions Clearing & Dealer Floor Plan)Responsible for prioritizing and assigning resources to 30+ cross-departmental and cross-functional projects and proposalsLed on- and offshore team in collecting data regarding originated loans that meet CRA (Community Reinvestment Act) requirements for classification as small business or small farm loans and/or HMDA (Home Mortgage Disclosure Act) requirements for residential real estate. Managed the creation, review and analysis of metrics reporting.Acted as primary audit contact with respect to audit preparations and management responses to audit findings. Achieved 4.74 Grand Mean on Employee Viewpoints Survey

Reduced cycle time by 24 hours for corrections to loans reviewed by offshoreImplemented peer error dispute review resulting in a 30% reduction in escalationsImproved External Error accuracy by 98% and Loan Code accuracy by 66%Responsible for the accuracy of all loans funded and boarded by the Commercial Loan Fulfillment team, consisting of $45 billion in actual balances with a total of $77 billion in potential balances -Included ensuring all rates, payments and fees are correctly booked-Included coding used for SEC, GL and Fed reporting, internal reporting to assess exposure by collateral type, industry type, construction risk and to assess capital reserve requirementsManaged offshore and onshore teams to review an average of 2500 loans per monthSOX & RCSA Control Owner and Tester

Primary contact for external vendor, Custom Credit SystemsProduct Onwer and QA Test LeadTracked detail regarding all issues as well as improvement ideas for prioritizationCreated dynamic reports with varying levels of data, including, LIBOR, FASB and customer paid fees, Trusts, SBA, Consumer, state specific, foreign entities and construction relatedRe-designed workflow based on business organization changesImplemented multiple enhancement releases to increase automation, correct issues and improve user experience along with Compliance releases for Dodd Frank and Reg Z

Managed 20 employees responsible for preparing paper documents for imaging for multiple lines of business including Commercial, Mortgage and RetailManaged offshore relationships, consisting of 27 employees, assigned to QA and document classificationSupported on the job training of 9 Project SEARCH studentsDeveloped a feedback channel to acquire the voice of the customerEstablished team and individual productivity and accuracy metrics to calculate performance scores and goals-Increased productivity goal 30% annuallyPrepped 22.6 million pages of Mortgage Loan documents annuallyPrepped and classified 3.5 million pages of Commercial Collateral documents annuallyCo-managed initiative for imaging existing paper files and new commercial credit documents for over 100,000 customers-Completed Phase I of project 3 months early and 37%, or $100,000, under budget-Saved $545,680 in annualized salariesManaged imaging of files for 321 borrowers for loan sale, resulting in $1 billion gainUtilized cost neutral resources to complete 6 imaging projects while maintaining all service level agreements