Assisted high-profile guests and locals in booking spa reservations and making large purchases in the hotel’s one and only retail space. Served light bites and alcoholic beverages as well as conducted tours of the hotel’s amenities. Kept up to date with other departments, reading and sending daily reports to achieve more cohesion on the property.

Assisted clients in booking spa appointments and finding products to build their self-care regimens. Listened thoughtfully to solve problems for clients who may have felt unheard due to discrepancies with bookings or delayed callbacks on high-volume days. Assisted management in training team members on client communication and retail sales.