• Scheduled meetings and appointments for the CEO.• Organized daily office operations and procedures. • Purchased material and equipment needed to manage the office.• Conducted personnel hiring and training programs.• Worked with website developers to build and maintain website accuracy; Updated the website though Shopify with new products/pricing and information about the CEO/Company. • Managed a team of 5 Brand Ambassadors.• Created Run of Show itineraries for Trunk Shows and Interior Design Events.• Prepared operational budgets for Trunk Shows and Interior Design Events, including progress and status reports.• Coordinated and booked all travel logistics for staff.• Planned the logistics for delivering furniture and décor for Interior Design Events.• Communicated with a variety of vendors to ensure accurate products were ordered and the delivery times associated.• Worked with laborers to coordinate the installation of all design materials needed for Events.• Directed mail distribution to ensure timely deliveries of Clothing and Interior items ordered from the website.

* Manage the many aspects of Opening and Closing a restaurant* Book guests’ reservations and maintain the database through the OpenTable software, ensuring all guest information is accurate and up to date.* Answer all incoming phone calls as the first point of contact and respond to inquiries in a timely manner or transfer calls. * Greet guests and assign them to tables suitable for their needs and according to server rotation. Operate the Aloha POS system to accept payments for food and beverages.* Guest & Staff Relations: Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.* Inspect dining and serving areas to ensure cleanliness and proper setup.

• Coordinate viable event marketing and media plans around each event to meet and exceed budget expectations via social media, direct marketing, ad campaigns and public relations efforts.• Create profitable menus that meet the customer’s social and corporate needs which increase restaurant’s repeat business.• Hire, train and supervise a staff up of 25 people, delegating task(s) to ensure highest levels of customer service and productivity.• Interact with vendors and guests on a daily basis thereby establishing strong and positive relations.• Provide excellent customer service to guests and strong leadership to employees.• Operate/Manage the Aldelo POS registers to input customers’ orders and accept payments for food and beverages.

• Managed event and catering coordination to include contract and proposal development, expense and revenue data, budget development, sales management, marketing material development, purchasing, advance and day-of logistics, compliance, organization and analysis of information.• Implemented and used a software program called Caterease and OpenTable, to manage Private Event accounts.• Provided administrative support for the Catering Sales Director, Executive Chef and Front of the House managers.• Coordinated meetings with operations and service staff to review timelines, BEOs, staffing and client needs.• Arranged the availability of audio-visual equipment, transportation, displays, and other event needs.• Communicated with patrons to ensure satisfaction with food and service, to respond to complaints, and to maintain customer retention.

• Planned and executed of over $900,000 in on/off-site meetings, seminars, training classes, receptions, luncheons & dinners, and other social & corporate events.• Negotiated budget analysis for food & beverage services, room rental and extra services.• Set pricing, billing and resolved customer complaints in a professional manner.• Acquired new accounts while maintaining existing accounts to exceed revenue goals.• Implemented and created numerous Marketing and PR strategies to increase revenue.• Fostered relationships with over 200 existing clients to ensure customer satisfaction and repeat business.• Created Catering/Sales contracts, Banquet Event Orders and other documents using the Reserve and OpenTable software.• Developed weekly, monthly and quarterly sales forecasts to analyze variances and predict sales activity.• Designed the allocated meeting space to exceed clients' expectations and increase banquet revenue.• Direct coordination with external vendors to ensure that all required resources are available and event objectives are achieved. Communicated logistics of all events with Front of the House Managers, Chefs, Kitchen Staff and Servers.

• Posted job openings, reviewed resumes, performed and scheduled interviews.• Typed correspondence, answered phones, distributed mail, scheduled appointments, compiled information and reports for management's review. Handled travel arrangements, filed expense reports, and any duties as needed for the General Manager and Executive Chef.• Coordinated payroll processes using ADP software and served as a liaison between employees and Corporate HR.• Worked closely with the Corporate Human Resources Director to manage and facilitate the hiring process, employee relations, affirmative action and benefits administration. Processed employment applications, update employee files to document personnel actions and provide information for payroll and other department uses.• Directly managed and trained a reservations department consisting of 5-14 reservationists/hosts using a software/database system called OpenTable to manage reservations. Worked closely with the staff to provide excellent customer service to all incoming and outgoing calls regarding reservations, restaurant information, directions, purchases, etc.• Coordinated all aspects of Private Dining and Meeting Space allocations based on client needs and event planning matters.