Audra Calzaretta Email & Phone Number

Responsible for oversight of Trace3's OTOV (One Team One Vision) team for managing the full lifecycle of client services engagements, ensuring delivery excellence in scoping, project execution, resource staffing, and financial results, thereby driving increased revenue and client satisfaction. Development and maintenance of strategic partnerships with Engineering and Client Services leadership, fostering a collaborative work environment and ensuring seamless implementation of the "Trace3 Way" for consistently high-quality service delivery. Financial management for client projects, including budget planning, cost tracking, and ROI evaluation, while working to minimize risks and maximize profitability. Acting as the driving force behind client satisfaction, proactively addressing any concerns, and promptly resolving issues to maintain long-lasting relationships and repeat business. Management of backlog, review, and prioritization of projects to ensure optimal workload distribution, timely completions, and maximized resource utilization. Creation and monitoring of staffing plans and forecast resource needs, allowing for agile team adjustments and proactive hiring decisions. Development and implementation of governance policies and processes, maintaining a high standard of performance, accountability, and compliance within the team while through standardized tools and measures, enabling the team to perform efficiently and deliver exceptional results. Management and mentorship to team members, providing guidance, training, and support to elevate individual performance as well as overall team success.

Listed skills include Telecommunications, Sales, Wireless, and Government.

• 

  Manager, Services Delivery

  Trace3

  Oct 2019 - Present

  Accomplished Services Delivery Leader, with a track record of success in managing a $35M portfolio of consulting and professional services within the Healthcare industry. Supporting a diverse team of over 100 IT architects, engineers, program and project managers, and support personnel, consistently delivering outstanding results. Achievements include:Financial Analysis: Proficiently managing financial aspects such LOEs, including revenue and GP optimization, project GP variance… Show more Accomplished Services Delivery Leader, with a track record of success in managing a $35M portfolio of consulting and professional services within the Healthcare industry. Supporting a diverse team of over 100 IT architects, engineers, program and project managers, and support personnel, consistently delivering outstanding results. Achievements include:Financial Analysis: Proficiently managing financial aspects such LOEs, including revenue and GP optimization, project GP variance, backlog, and forecasts for revenue recognition, utilization and positive/negative re-class.Contract Management, Statements of Work, and RFPs: Playing a pivotal role in securing and negotiating client Master Services Agreements, amendments, drafting and executing SOWs, Change Orders, and POs for multi-million dollar projects. Additionally, led teams in submission of over 300 comprehensive responses to RFPs exceeding over $75M in award.Governance and Risk Mitigation: Developing and implementing governance policies, processes, and workflows creating efficiencies and compliance across the team, resulting in effective sales enablement, operations, and risk mitigation.Resource Utilization: Holding myself accountable for achieving resource utilization targets set by HQ by optimizing resources, productivity, and contributing to overall success.Client Satisfaction: Acting as a dedicated client advocate, I've promptly addressed concerns and resolved issues to maintain high levels of satisfaction within our organization and our clients.Partnerships: Cultivating and maintaining strategic partnerships with Vendors, colleagues, and Client Services leadership, collaborating to deliver top-tier service working with staffing and solution partners.Team Management and Mentorship: Providing strong leadership to direct reports, guidance, and mentorship to all levels of the members, I've elevated individual and collective performance, fostering a culture of excellence and continuous improvement. Show less