Audra Meier Email & Phone Number

Greater Minneapolis-St. Paul Area

St. Louis Park, MN

• ESSENTIAL FUNCTIONS
• Designs and develops blended curriculum for both new hire training and continuous improvement including Participant Guides, Facilitator Guides, Knowledge Management, Job Aids, and Process Documents, and conducts.
• Instills a friendly, positive attitude in Emergency Road Service personnel, developing and promoting effective customer service skills and phone etiquette in order to attain total member satisfaction
• Compiles and distributes monthly Communications Center statistics including Average Handle Time, Customer Satisfaction Rates, Call Monitoring Scores, Routing States, and Dispatch Errors
• Works in conjunction with Communications Center Supervisor to maintain adequate staffing levels in Communication Center
• Documents and reports to management perceived/realized problems with service or individual performance, analyzes potential solutions, assists in implementing solutions through proper training of personnel

• Career Consultant
• Assist individuals who are deaf, or hard-of-hearing and have additional disabilities in obtaining, retaining and advancing in competitive employment
• Provide support in planning, job development, interview skill development, and professional etiquette
• Work independently to manage schedule, meet deadlines, maintain case records, and consult with community businesses to ensure successful job matches o Interpreting Experience (Spanish): Interpreted interviews and.

Eagan, MN

• Respond to customer inquiries via phone and email
• Enroll students in database
• Make payments and adjust payment plan information
• Direct students to other sources as appropriate

Shakopee, MN

• Manage all orders from placement to closure.
• Customer order management and issue resolution including: Coordinate resolution of freight charge disputes and delivery problems Independent interpretation of pricing, returns and channel sales guidelines.
• Responsible for interpreting customer contractual requirements.
• Interpret and apply policies, processes and procedures to manage the following Sales Order related activities including: sales order creation, Sales Order Holds, accurate and timely invoicing, external and internal.
• Utilize Datacard catalogs, prints, user manuals, configurators, and other resources to meet customer needs.
• Understand customs and shipping issues by territory (International)

Richfield, MN

• Respond to and research customer questions and concerns via telephone and email in both English and Spanish
• Answer over 200 inbound calls per week from customers who are frequently escalated and utilize de-escalation, negotiation and problem-solving skills to help resolve customer issues
• Partner with internal business partners to research customer’s issues or follow-up on service questions and resolve customer issues
• Utilize multiple computer systems to research information and update customer data
• Help to protect over $30,000 in revenue daily and protect and enhance the Best Buy Brand
• Experience with Lean Six Sigma and an atmosphere of continual improvement

Richfield, MN

• Developed a variety of training materials (Facilitator’s Guides, Participant Guides and Job Aids) for several different areas within the company (Best Buy Mobile, Tech Support, Delivery, Installation, Receipts.
• Trained agents in the department of Consumer Relations on CRM Enhancements and functionality(an application used for documenting customer calls and researching customer issues) resulting in increased knowledge of.
• Participated in User Acceptance Testing for the CRM application to ensure ease of use by call enter agents
• Assisted in creating backup support for call center site program and reviewed and updated training materialsKey Achievements:
• Functioned as a support liaison for call center site in Kentucky to help support multiple program launches
• Developed International SharePoint Site for Consumer Relations Agents

Teacher of the Deaf and Hard of HearingTraveled between several buildings teaching Deaf and Hard of Hearing(D/HH) students 1:1 or in small groups. Worked effectively with staff from all teaching areas to design programs for students. Assisted students in focusing on specific areas of educational need related to their hearing loss. Worked with several.

M. Ed., Deaf Education

Bachelor Of Science, Information Technology

Bachelor Of Arts, Spanish And Latin American Studies