Audra Stewart, Cmp Email & Phone Number

Indianapolis, In, Us

Indianapolis, In, Us

Indianapolis, Indiana, United States

•Responsible for training team members on specific account processes•Streamline account reconciliation process by creating new templates to increase team efficiency•Manage client's purchase order balance by tracking invoices for each program type•Create weekly presentations for client on status of programs•Serve as back up event manager for live and virtual programs•Participate in program operation turnovers, program briefings, and program debriefings to ensure account continuity•Analyze and improve operational systems and processes•Qualify new meetings and assign to team members while monitoring workload

Indianapolis, Indiana, United States

This role is a continuation of my previous role as an Account Project Lead. I bring value to my team by:• Ensuring that all work performed is completed on time and ahead of schedule without mistakes.• Being an expert on specific program types• Providing the highest level of customer service for our clients• Asking the right questions to ensure that all processes are being performed in an efficient and effective manner• Serving as a mentor and source of knowledge for all account related standard operating procedures

Indianapolis, Indiana, United States

In my role, I am responsible for the following:Financial Management Services:•Full understanding of account internal processes to include client agreements, change orders & purchase order management•Payment request processing•Budget creation/management•Reconciliation management including estimated invoice and final invoice requirements•Responsible for final reconciliation accuracy and timeliness from planners Attendee Registration/Program Management Services:•Assigned as Program Manager for limited service programs to provide services, complete initial budgets, process purchase orders, issue deposit/final invoices, complete final reconciliation•Assigned as Support Program Manager for programs of significance (as required)•System profile management (update meeting profile; manage status movement throughout life of the meeting)•Research 3rd Party Vendors, issue RFPs, and complete contracting•Ability to manage 3rd Party Vendors. Clearly & effectively communicate to each vendor the requirements and specifications, negotiate cost savings and manage payment/reconciliation process•Train coordinators on specific account processes Account Management/Administrative Services:•Build pro-active relationships with high volume client meeting owners•Serve as the client’s primary point of contact and liaison for a defined set of programs or services•Participate in operations turnover meetings, program briefings and debriefings to ensure account continuity•Provide administrative assistance to Strategic Account Manager as requested. These services would include but aren’t limited to:oEnter new meetings in systems profileoPost-meeting file closure process•Qualify and register new meetings into Cvent•Responsible for data integrity in M&IW and client systems•Analyze/Improve operational systems and processes•Maintain Account SOPs relative to Account Team, Attendee Registration, and Finance•Lead Account Management Projects and other duties as assigned

Indianapolis, Indiana Area

Meetings & Incentives Worldwide (M&IW) is a progressive meeting, incentive and conference management company that believes live meetings and events transform organizations. As a strategic partner and leading service provider in events management, M&IW is privileged to work with some of the most recognized companies across the globe to help them source and execute successful events. M&IW is a privately-owned, certified Women’s Business Enterprise (WBE) headquartered in Wisconsin with offices across the US, UK, Singapore and Brazil. As an extension of our clients' meeting management resources, we help them increase the quality of their programs, achieve business outcomes, mitigate risk, and reduce costs. In my role, I am responsible for the following:• Source and plan 35-50 meetings & events a year for a dedicated client.• Work closely with client to understand program goals & objectives to provide a return on investment throughout each aspect of the program.• Initiated conversations for different state leaders to discuss strategies & trainings for customers, allowing for the sharing of ideas & creating a unified approach.• Designed a new SOP for registration materials that result in cost savings while implementing sustainability measures.• Work effectively & efficiently with internal support teams, external clients and vendors, while staying in compliance with the company’s corporate guidelines & policies.• Create & manage RFPs in Cvent, while also working closely with chain NSOs. Oversee complete RFP life cycle: work with hotels/venues to clarify responses, prepare client response bid report, consult client during decision process & negotiate final terms & conditions with selected hotel/venue• Develop & track meeting budget while reconciling invoices from the hotel/venue & other vendors.

Indianapolis, Indiana Area

▪ Plan and execute 10-20 events a year for the Northern Crops and Urban Pest Management Business Units that range from internal National Sales Meetings to external customer meetings, incentive trips and national trade shows. Tasks include but are not limited to speaker coordination, audio-visual, food & beverage, event registration, special events, customer dinners, entertainment, optional social activities, attendee services, transportation, hotel rooming lists and event decor▪ Manage event onsite from load-in through load-out while solving any problems that may arise▪ Submit RFPs and review proposals to select various vendors for meetings to ensure client is receiving best value▪ Negotiate hotel room rates and concessions as well as other vendor discounts to keep meeting within projected budgets▪ Provide proposed estimated budget to internal event owner prior to meeting followed by actual budget post-meeting; also includes year-to-year comparison of estimated versus actual▪ Lead planning committee meetings and maintain minutes to ensure meeting objectives are being met▪ Create and present meeting recap report to committee while managing feedback for future planning▪ Maintain meeting history for future planning purposes and negotiations▪ Assist in selecting gift and promotional items for attendees▪ For last 2 years, work remotely planning and managing events for multiple business units▪ Within first 6 months of role, implemented new RFP template to select hotel properties for meetings and events as well as providing a new standard for recap reports provided to internal event owners post-event

Indianapolis, Indiana Area

While working in a membership role with the Society for Pediatric Dermatology, an unexpected vacancy with another association, two weeks prior their annual Meeting, became available. I was asked to step in and fill that role for the interim. After successfully managing that event on short notice, I was given the opportunity to fill the vacant role that was available with SPD. Then, when the firm took on the Association for Applied Sport Psychology, I was asked to fill the role of Meeting Manager for that association as well. ▪ Served as Meeting Manager for two associations; the Society for Pediatric Dermatology (SPD) and the Association for Applied Sport Psychology (AASP)▪ Planned two annual conferences for 300-400 and 800-900 attendees respectively and a one-day conference for 250-300 attendees including speaker coordination, promotion, audio-visual, food and beverage, event registration, special events, entertainment, optional social activities and applied for Continuing Medical Education (CME) credit▪ Submitted RFPs and selected various vendors for conferences to include but not limited to caterers, printers, venues and exposition companies▪ Tracked and managed expenses for all association meetings▪ Marketed upcoming meetings by creating and distributing html emails▪ Created binders for each meeting in order to obtain a history of events▪ Submitted applications for additional sponsorship support for meetings▪ Selected and ordered promotional items for meeting attendees▪ Supervised the SPD’s Foundation by processing donations and sending reports to committee chairs

Indianapolis, Indiana Area

▪ Managed and oversaw 16 committees and ensured they met strategic business plan goals▪ Submitted RFPs and selected security vendor for Annual Meeting▪ Assisted senior staff on association-related projects, as well as meeting and conference logistics▪ Coordinated membership campaigns while handling membership inquiries, processing applications and renewals for society of over 1300 members▪ Maintained information and deadlines on association website▪ Supervised the society’s Foundation by processing donations and sending reports to committee chairs▪ Designed society’s quarterly newsletter and distributed to membership▪ Marketed society’s events and deadlines by creating html emails

Nashville, Tn

▪ Organized approximately 24 in-house meetings and 25 off-site meetings per year; coordinated catering arrangements, room setup, and breaks, and created / assembled materials, such as attendance sheets, photo rosters, agendas, per diem forms, nametags, and hand-outs.▪ Initiated search for new catering vendors, saving average of $2-$3 per person; achieved savings of $640 for an annual event with 12-14 attendees, compared to previous year expenses for same event.▪ Oversaw scheduling and room reservations of large conference room that holds 90 people and small conference room that holds 12 people; assisted Director of Member Services with other meeting arrangements as needed. ▪ Handled attendee registration and confirmation processes for meetings with up to 90 attendees, and annual convention with around 700 attendees including school board members, superintendents, and school board secretaries.▪ Created and tabulated evaluations for all meetings for distribution to management.▪ Oversaw database, using FileMaker to ensure information was accurate and up-to-date.▪ Maintained Boardsmanship Award Program by tracking board member activities outside of local school board obligations and updating membership database to ensure awards were handed out accordingly. ▪ Assisted Legal Department in filing for CLE accreditation, requesting CLE approval from Tennessee Commission for Continuing Legal Education and filing attendance report for attendees to receive credit.

Nashville, Tn

In this role, I was the planning assistant to the Assistant Events Director.▪ Assisted event planner in selecting event invitations, linens, menus, and rentals, as well as determining room setup for events ranging from informal picnics to sit-down / served dinners, attended by 15-1,000 people.▪ Worked directly with as many as 5 different outside vendors to place orders and communicate changes prior to event. ▪ Attended planning meetings, serving as liaison between clients and vendors.▪ Posted expenses to Event Business Management Software and assisted in account reconciliation.▪ Created event timelines and remained onsite from load-in through load-out.▪ Researched event products and services prior to all special events to obtain the best pricing.

West Lafayette, In

▪ Supervised up to 13 staff members for functions with up to 300 guests.▪ Served as liaison among clients, catering manager, event manager, and chef.▪ Capitalized on opportunities to increase revenue during client meetings to discuss event specifications.▪ Provided fine dining services, including plated and buffet meals, hors d’oeuvre receptions, and weddings.▪ Assisted in event preparation, set-up, and tear-down according to banquet event orders.▪ Worked with outside vendors including florists, DJs, bakers, and party rental companies.▪ Oversaw functions for 250 guests at Ross-Ade Stadium’s indoor club on game days.

Master Of Science, Recreation, Sport &Tourism

Certificate, Event Management

Ba, Communication

Activities and Societies: Winner of Spring 2001 Great Forester Speak Off Competition (http://www.huntington.edu/news/0001/speakoff.htm).