Audrea Mitchell Email & Phone Number

Glen Allen, Va

• Coaches and develops fellow associates.• Gather progress from weekly peer sessions to provide accurate feedback reports to managers.• Identify trending behaviors using data collected during sessions and developed action plans for all peers designated.• Provide empathy and support to cardholders' families when notifying Capital One of the passing of a cardholder.• Provide clarifying information and educate our informants on the probate process and next steps.• Multitask using various internal systems. • Responsible for accepting and processing both written and phone notifications.

Midlothian, Va

• Responsible for the timely flow of merchandise from the receiving area to the sales floor, ensuring the sales floor is continuously well stocked with new receipts and merchandised according to company standards. Ensured proper presentation of all new and clearance merchandise and assisted with promotional events.• Directly managed shoe, youth, baby depot, and home departments. Lead up to 20 associates to meet stated goals and enhance customer satisfaction.• Produced sales increases of 16.0% and reduced high shrink by 2% in my departments of responsibility.

Master’S Degree, Marriage And Family Therapy/Counseling, 3.6

Bachelor’S Degree, Fashion Merchandising, 2.5

Activities and Societies: Gospel Choir