Audrea Smith Email & Phone Number

Pompton Lakes, New Jersey, United States

GSD Industries …………………………………………………………………………………………………………………………2019 to COVID National Account Manager- Managing large company accounts for the company and building relationships with key personnel.- Networking within national accounts in order to secure all business opportunities.- Ensuring internal company functions give the highest level of customer service to national accounts.- Monitoring incoming orders and ensuring these are fulfilled effectively.- Investigating and resolving queries and issues raised by national accounts.- Taking a proactive approach to account management.- Arranging meetings with all relevant decision makers within the customer.- Holding business reviews to assess opportunities for sales.

Midland Park, New Jersey

Actively assisted management team and client service by gregariously answering phones and directing them to appropriate personnel. Employed mapping software to coordinate weekly routing for 11 technicians for optimal geographical efficiency. Retained certificates of insurance for all commercial accounts. • Saved 95% of company renewals within 3 months by implementing plan to contact customers through calling, emailing, and mailing mailers to retain their business. • Streamlined customer experiences by creating booklets on PDF converter for sales team to enable customers to sign on iPad.

Oveido, Florida

Delivered exemplary customer service while posting and balancing production completed by technicians. Computed new sales, posted money collected, and balanced Excel logs to database system. Compiled all money in from production and new sales, recorded customer accounts, and took daily deposit to bank. Printed service work orders, sales work orders, and mailed past due letters for collection purposes. • Retained 98% of renewals and collections by addressing customers’ needs regarding renewals and collections.

Orlando, Florida Area

Exuded superb customer service to customers through service call scheduling, addressing billing issues, and correcting customer complaints. Interacted with sales professionals with new customer leads and received money to apply it on spreadsheets. Ensured all accounts were reconciled and conducted collection calls to resolve past due accounts. Entered new sales and funds to customer accounts from previous day’s sales and production before conducting daily deposit to bank.