Audrey Smith Email & Phone Number

Half Moon Bay, California, US

• Manages energy efficiency program delivery and implementation for utility client
• Oversees development of annual work plans to meet goals
• Communicates key objectives, strategies, and priorities to a variety of stakeholders and contributors
• Oversees day-to-day aspects of project delivery including client communications, forecasting, marketing & outreach, data analysis, and customer service
• Identifies, defines, quantifies, tracks, and drives the development of program deliverables on time and on budget with a focus on continuous improvement
• Develops, manages, and fosters partnerships with subcontractors, community groups, and other industry affiliates/stakeholders

Houston, Texas, US

• Responsible for managing program design and implementation for 20+ programs in 2 states with ~$25M budget. Programs include Electric & Natural Gas; Residential, Commercial and Industrial Energy Efficiency programs
• Manage vendor performance, marketing, contract negotiation, and Requests for Proposals (RFPs)
• Ensure programs are meeting regulatory approved savings targets within budget
• Manage multifaceted marketing campaigns and outreach plan across all programs
• Promptly addresses concerns to assure problem resolution and outstanding customer service
• Residential program experience: prescriptive rebates, new construction, low-income, multi-family, marketplace, instant rebates.

US

• Responsible for the development, implementation, management, and financial reporting of all aspects of residential gas and electric energy efficiency and direct load control.
• Manage program planning and design, financial reporting, evaluation (EM&V) activities and cost benefit testing
• Oversight of energy efficiency related operating plans, regulatory filings and market potential studies
• Collaborate with the implementation teams to plan appropriate evaluation and market research efforts
• Support IRP activities, regulatory testimony, data requests and data management systems

US

• Responsible for coordination and support of the implementation, marketing and reporting aspects of natural gas energy efficiency and conservation programs.
• Manage various areas of Gas Conservation projects, including financial analysis, budgeting, compliance, administration, and evaluation.
• Provide market research and analysis of customer data to predict customer response to corporate conservation initiatives
• Assist and coordinates subcontractors and vendors in analyzing contract and payment issues.

Baltimore, MD, US

• Gather, analyze, document and validate business requirements throughout project lifecycle
• Ensure successful communication of project scope and schedule
• Serve as a liaison for the project's technical, functional and non-functional teams
• Identify opportunities for improvement across lines of business

Indianapolis, IN, US

• Manage over 100 projects in 10 counties with $120 million construction budget
• Direct and manage project development from beginning to end
• Plan and schedule project timelines and milestones using appropriate tools.
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Review and make recommendations to scope, budget and design changes
• Participate in selection of projects and funding allocations and coordinate project development process

Indianapolis, IN, US

• Resolved end user questions and served as primary contact for approximately 400 staff
• Led implementation team for $900k toll bridge automation project
• Reviewed and approved requests for all requests for user IDs, passwords, software and hardware
• Provided information technology support for system software, hardware & telecommunications
• Designed and implemented strategic long range training program
• Developed training policies and procedures, subject manuals and PowerPoint presentations

Oklahoma City, OK, US

• Maintained Active Directory including user security, user groups and password resets
• Responded to call center requests from hospital staff diagnosing, troubleshooting and resolving issues
• Assisted with installation and configuration of computer hardware and software
• Dispatched service requests to technicians in the field and followed up with customers to ensure satisfaction
• Tracked and documented all resolutions in HEAT call center/help desk software

Kansas City, Missouri, US

• Provided implementation and workflow support for Cerner PharmNet.
• Provided in-depth solution feature and functionality knowledge of the solution.
• Responsible for the following key activities: initiating and maintaining client relationships, client presentations, and solution demonstrations.

Bloomington, Indiana, US

• Recorded and distributed faculty appointments and documents to appropriate administrator
• Collected time sensitive and confidential information including work verification and eligibility forms
• Supervised incoming calls and coordinated various other administrative and organizational activities

Chicago, Illinois, US

• Assisted General Manager with daily business operations
• Prepared Union contracts, compiled earnings reports, scheduled meetings and revised $12 million budget
• Conducted extensive research on employee diversity
• Wrote a report on strategies to improve company diversity and presented ideas to theatre executives

Bachelor'S, Business Management And Legal Studies

Master Of Business Administration (Mba), Business Administration And Management, General

Master Of Business Administration