software as a service (SaaS)

• Assisted the communication and coordination with stakeholder and costumers during feature definition and delivery.• Ensured effective communication and coordination for and during PI planning.• Managed change to the ART’s PI plan and the impacts of those changes.• Provided regular and open communication across the program and stakeholdersfor transparency and awareness of progress and impediments.• Understood, visualized and managed upstream/downstream dependencies.• Drove delivery and continuous improvement by utilizing feedback and metricsto identify areas of opportunity.• Worked across stakeholders and teams to continuously improve.• Led project teams and provided and leadership.Skills Participated with management and cross-functional teams as subject matter expert to develop and improve operating policies and procedures related to Scaled Agile Framework and was an advocate in adopting Agile and SAFe best practices and processes.• Assisted the communication and coordination with stakeholder and costumers during feature definition and delivery. • Ensured effective communication and coordination for and during PI planning. • Managed change to the ART’s PI plan and the impacts of those changes. • Provided regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments. • Understood, visualized and managed upstream/downstream dependencies. • Drove delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity. • Worked across stakeholders and teams to continuously improve. • Led project teams and provided and leadership. Skills Participated with management and cross-functional teams as subject matter expert to develop and improve operating policies and procedures related to Scaled Agile Framework and was an advocate in adopting Agile and SAFe best practices and processes.Skills: Software as a Service (SaaS)

• Developed and implemented digital marketing campaigns across all digital channels including email, social media and display advertising campaigns• Prepared online newsletters and promotional emails. Distributed through various channels• Supported the central marketing team with managing part of the website and content• Produced of marketing materials, including product collateral, leaflets, posters & flyers• Maintained and built new partnerships with local key industry media vendors and associations• Oversaw and promoted local trade shows, symposiums and digital events• Ran and coordinated targeted lead generation campaigns (ABM) in conjunctionwith our central marketing and sales teams.

• Provided entry level professional social work services to juvenile offenders and their families as a result of risk and needs assessment.• Conducted risk and needs assessments for the purpose of treatment planning and aftercare planning.• Entered case contacts and information in the youth’s electronic file.• Completed court reports, treatment plans aftercare plans, case and phasereviews and other reports as part of case management services.• Participated in case conferences and maintains contact with youth inplacement.• Provided liaison services with community agents and agencies regardingongoing treatment efforts for juveniles. Makes referrals for services.

• Assisted staff and agents in all aspects of customer service—including but not limited to Excel spreadsheet management, email preparation, customer mailers, etc.• Assisted in office organization, meeting preparation, filing, etc.• Maintained a clean database and customer information• Audited and verified insurance policies• Managed changing environment, be willing to learn new tasks, and will alwaysmaintain a positive attitude