Audrey Basham Email & Phone Number

Phoenix, Az, Us

Design, development, and implementation of the online course using the Learning Management System (LMS) and authoring tools.Responsibilities:• Responsible for the successful design, development, and implementation of the online courses. Completes production for assigned revisions, new courses, and special projects according to production schedule.• Deploys courses to the LMS using a content management system and an XML authoring tool.• Conducts quality assurance for… Show more Design, development, and implementation of the online course using the Learning Management System (LMS) and authoring tools.Responsibilities:• Responsible for the successful design, development, and implementation of the online courses. Completes production for assigned revisions, new courses, and special projects according to production schedule.• Deploys courses to the LMS using a content management system and an XML authoring tool.• Conducts quality assurance for assigned courses Troubleshoots a variety of technical issues related to the content management system and course management systems.• Resolves all production issues in a timely and efficient manner.• Responsible for authoring courses using approved course template, build guides, and development guides.• Collaborates with SME and curriculum team on course developments.• Manages deployment of content into servers and Learning Management System (LMS).• Updates Enhanced Course Scheduler Facilitates the coordination flow of assigned library of courses through the production pipeline.• Builds course shell according to provided specifications, including setting up the grade book, mapping assessments for tracking, and creating dropboxes.• Provides services to Curriculum staff by implementing tools and processes that support their objectives. Show less

Created academic and e-learning courses and course solutions by designing, developing, and delivering innovative and engaging learning solutions including videos, self-guided lessons, interactive elements, instructor-led courses and other educational content to support adult continuing education. Worked extensively with, and managed, a number of subject matter experts across esteemed Universities such as Pepperdine, ASU, and U of A to create credentialed courses, including healthcare… Show more Created academic and e-learning courses and course solutions by designing, developing, and delivering innovative and engaging learning solutions including videos, self-guided lessons, interactive elements, instructor-led courses and other educational content to support adult continuing education. Worked extensively with, and managed, a number of subject matter experts across esteemed Universities such as Pepperdine, ASU, and U of A to create credentialed courses, including healthcare analytics, healthcare project management, U of A's mini-MBA program, and Master's courses for ASU Thunderbird's School of Business. Show less

Content and graphics creation/publication, target audience data mining, database management, marketing promotions management, social media account management, customer service/support.

Chandler, Az

Significantly reduced overall marketing expenses by leveraging data to make informed recommendations on the effectiveness of various strategies, helping to choose the most effective pieces. Identified a potential multi-million dollar cost-savings by eliminating the company’s ineffective initial mailer. Reduced customer service expenses and call volume by providing analysis of call center data and developed both proactive and reactive approaches to mitigating call volume and… Show more Significantly reduced overall marketing expenses by leveraging data to make informed recommendations on the effectiveness of various strategies, helping to choose the most effective pieces. Identified a potential multi-million dollar cost-savings by eliminating the company’s ineffective initial mailer. Reduced customer service expenses and call volume by providing analysis of call center data and developed both proactive and reactive approaches to mitigating call volume and improving satisfaction. Played a key role in increasing sales by providing ROI data to the client relations team, enabling potential clients to see cost-efficiency and value of the product upfront. Decreased FTE costs, reduced errors, increased reliability, and improved customer satisfaction by leading a re-design effort that automated 200+ manual reports, subsequently reducing lag time in receiving reports. Enabled the win of several new clients by single-handedly redesigning the entire reporting suite for the Prime Member Pay product, which increased credibility of the program. Played a critical role in maintaining the company’s stance as a top competitor in the wellness program market space, driving stocks from $8 to $41 per share over 10 years. Show less

Long Beach, California

- Facilitated cross-functional operator interface team meetings to discuss design issues/challenges- Conducted user interviews with B-1B pilots/crewmembers for mission analysis and cockpit design- Provided input to software and hardware concept design for modern B-1B cockpit updgrades- Evaluated/modified maps, symbology and fonts for MIL-STD 1472D compliance- Conducted in-house human performance research studies with keyboard and hand control prototypes- Co-authored required… Show more - Facilitated cross-functional operator interface team meetings to discuss design issues/challenges- Conducted user interviews with B-1B pilots/crewmembers for mission analysis and cockpit design- Provided input to software and hardware concept design for modern B-1B cockpit updgrades- Evaluated/modified maps, symbology and fonts for MIL-STD 1472D compliance- Conducted in-house human performance research studies with keyboard and hand control prototypes- Co-authored required government Human Engineering documents * Held Secret Security Clearance throughout the duration of employment Show less

E-Learning Instructional Design And Development Certificate, Certificate Of Iep Completion Program

M.S Human Factors & Systems

B.S Applied/Experimental Psychology