My goal is to help you get things done with the least amount of frustration, whether it's with your current technology or a new implementation. If you are diagnosing messaging issues, managing social media, connecting devices to your network, or becoming proficient with your personal technology, I'd like to help.How did I get where I am today? I designed, developed, installed and supported application software. I've supported and maintained enterprise level email systems. I write documentation, give training classes, and help the "Help Desk". Let me help you!Specialties: explaining confusing concepts to non-technical people, using real life analogies that make sense