Riveting phone communication skills. Answers phone calls across 5 lines. Making collection calls and receiving payments. Maintaining a schedule of existing and pending service call activity and relaying to technicians. Articulate service rates and policies to customers. Recording accurate notes for both verbal and written interactions with customers. Assisting technicians with customer information and pertinent system details of a pending or existing service call. First call resolution through… Show more Riveting phone communication skills. Answers phone calls across 5 lines. Making collection calls and receiving payments. Maintaining a schedule of existing and pending service call activity and relaying to technicians. Articulate service rates and policies to customers. Recording accurate notes for both verbal and written interactions with customers. Assisting technicians with customer information and pertinent system details of a pending or existing service call. First call resolution through cross training to resolve the customer request during the first call. Handling customer troubles in a quickly but still efficiently. Strict adherence of response time for voicemail and e-mail messages Show less

Excellent customer service skills ; responsible for counting money and daily deposits; leading others on tasks for the day; shipment; answering customers questions and concerns; and rearranging merchandise weekly