Audrey Love on Air Host at HSN.

I have 2-5 years of corporate merchandise buying experience. My job is to develop, negotiate and execute new products, concepts and ideas while maximizing multi-platform opportunities that will resonate with customers. I have a lot of fun with my job. I do not see it as a job, but a lifestyle.

Sales.

•Ensure and provide flawless, upscale, professional and high class guest service experiences•Analyse customer feedback and provide strategic direction to continuously improve overall rating•Respond to guests needs and anticipate their unstated ones•Expect and react promptly to guests’ requirements and inquires•Actively listen and resolve guests’ complaints•Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)•Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery•Promote all amenities, conveniences and programs offered•Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to•Appraise team’s performance and produce reports•Examine activities logbook, assign tasks appropriately and implement control schedule daily

As the General Manager, I routinely directed and coordinated activities of multiple departments, such as front desk, house keeping and maintenance. I soley manged sales and set sale trends in the downtown St. Petersburg area. In addition, I prepared pro forma financial information, and maintained guest relations.I coordinated and participated in formulating and administering company policies. I developed and implemented long-range goals and objectives to meet business and profitability growth objectives. I constantly reviewed and analyzed the activities, costs, operations and forecast data that determined department progress toward stated goals and objectives.I conferred daily with administrative personnel to review achievements and discussed required changes in goals or objectives resulting from current status and conditions.I have developed updates and implemented business strategic planning, including sales, financial performance and new product development.I am a great believer in team work , and as team captain I oversaw and managed social media marketing.CompetenciesBusiness ManagementCommunication ProficiencyProblem Solving/AnalysisProject ManagementSocial Media MarketingWeb Site DesignStrategic ThinkingSupervisory Customer Service Human ResourcesSales ManagementAccounting/Budgeting

SIGNIFICANT STRENGTHS*PROJECT MANAGEMENT             *PROGRAM DEVELOPMENT         *MYOB DATA ENTRY*OPERATION MANAGEMENT        *BUSINESS ANALYSIS                     *CHARGEBACKS*RECONCILIATIONS REPORTS      *WEBREZPRO                                 *EMAIL MARKETING*WORKERS COMPENSATION         *AUDITING                                       *SOCIAL MEDIA*MARKETING                                                        FINANCIAL STRENGTHS Experience with MYOB data Entry and reconciliation reports on both inhouse and third partyextranet sites. An excellent understanding of profit and loss statements. Competent in bankreconciliations, debtor ledger, accounts payable/receivable. Very familiar with daily auditing,budget analysis and cash flow .Knowledgeable with quickbooks. HUMAN RESOURCESAbility to process payroll, I am experienced with workers compensation.  Staff recruitment andretention, training and development activities. Traineeships and dealing with complaints andgrievances.Ability I managed two properties a boutique hotel consisting of 80 rooms and a Bed andbreakfast consisting of 15 rooms with the assistance of 27 employees.Responsibilities:● Manage daily operations of both properties,including all administration duties for management of finance, human resources ,cash control promotions and marketing● Launched flash sales during off­season or shoulder season to improve revenue.● Introduced new channels of revenue through third party sites.● Increased social media activity by engaging our audience.● Launched new marketing strategies● Set prices for ADR● Collaborated with neighbouring business to cross promote.● Negotiated and gained new corporate leads.● Managed chargebacks● Maintained reconciliation reports● Implemented and trained new selling strategies● Managed guest relations● Control email marketing

My primarily responsibility was to promote customer and product-focused sales. All store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. I Trained and coached to ensure selling team is fluent in all aspects of product knowledge online and in store.