Audrey Cleeve Email and Phone Number

Lead research, analysis, advice and opinion to Minister resulting in amendments to legislation and new legislation supported by a new insurance systemRepresented Consumer Affairs Victoria at Law Reform CommisionRepresented Consumer Affairs Victoria in discussions with key stakeholdersArranged round table discussions to facilitate reviews of legislationProvided expert advice to Minister for Consumer AffairsPresented expert findings in stakeholder internal meetingsDelivered seminars on legislation changes to in-house and external partiesCreated targeted advice for each level of management and government officersNegotiated change in industry behaviourNegotiated with outside stakeholders on their publication informationResponded to queries from stakeholders and VCECCollaborated with marketing team to provide online building contract advice to all sectorsPrepared expert non-compliance advice to prosecution branch resulting in successful prosecutions of major companiesReviewed and outlined impact of another department's building legislationNegotiated exemptions to other departments' legislationsInvolved as industry expert in unfair terms taskforce resulting in prosecutionProvided oral advice and guidance in numerous face to face and telephone interactionsPrepared information booklets across multiple industriesDrafted 'plain English' contractsAnalysed and advised Government on alternative dispute mechanisms for domestic building disputesAdvised conciliators and others on their roles in conflict resolutionParticipated as Victorian Consumer Affairs representative at workshops to form National Licencing SchemesResearched and reviewed the then current state system for Charities and Business Names Register

Created new legislation and system of insurance

Prepared RACV Car Buyers' Guide, RACV Motor Vehicle Collision Kit and RACV publication articles