•Works cross-functionally to maximize sales through the creation and management of competitive responses to RFPs and other sales-related documents.•Incorporates strategic business initiatives to create persuasive and customer-focused proposals.•Supports the curation of compelling marketing content to drive company awareness.•Contributes to other project operations to ensure quality standards.

•Coordinated with patients to schedule medical appointments with appropriate provider.•Updated and maintained EMR records within Epic healthcare software.•Supported medical staff through the distribution of accurate patient insights.•Prioritized health concerns according to urgency and current guidelines. •Navigated complex situations while maintaining professionalism and sound decision-making.

•Coordinated with the Office of Veterans Affairs to fulfill referrals for home health aides for US veterans.•Communicated with clients to identify healthcare needs and explain program options.•Recruited potential employees and provided schedule management. •Supported operations through WellSky (EMR) and HealthShare Referral Management data entry.•Managed employees and tracked contributions and capacity. •Created weekly payroll data reports and supported further compensation efforts.

•Contributed to the success of innovative medical projects with a focus on value-based care initiatives such as Payment Solutions, Virtual Health, Transitions of Care, and Emergency Department Optimization. •Worked closely with cross-functional teams, including clinical experts, data analysts, and project managers to ensure the successful implementation of value-based care programs.•Responsible for creating project marketing materials, program SOPs, and client-facing training materials. •Supported project operations by utilizing data collection and consolidation skills to provide accurate insights.•Tracked program metrics and created monthly reports on key performance indicators.•Ensured seamless SharePoint integration to facilitate project tracking and communication.

•Performed various clerical and administrative tasks.•Responsible for answering and screening phone calls for office staff, receiving and sorting mail, drafting, and distributing department-wide email newsletters.•Managed the department's social media pages, creating engaging content for platforms such as Instagram and Facebook.

•Provided essential support to residents ensuring they received and took their prescribed medications, in addition to assisting with their daily living needs. •Delivered specialized support to residents who were deaf or blind by effectively communicating using alternative methods.

•Shadowed pediatric gastroenterologists during their outpatient clinical appointments. •Observed patient-physician interactions, medical office operations, and telehealth visits. •Gained valuable insights into the medical field and was able to deepen my understanding of the healthcare system.