• Optimized all accounts to surpass the standard mark up of 2.4 (median MU of 3.2 for 2023).• Reduced external costs from around 30% to below 25% while maintaining high quality and linguist satisfaction• Direct client contact for most accounts – largest single project with a budget of USD$ 100.000• Leader of teams for larger clients, managing teams of up to 4 people• Strategic optimization of processes, such as the complete automation of a manual process, allowing for a reduction in costs of up to 15% per month and turnaround time to increase by 50% in 4 months. Savings will increase in the future because all current translations are now being saved in the Translation Memory and are leveraged.• Responsible for evaluating risks of each new project once it is received and inform client about options based on their preferences, such as quality over speed, for example.• Machine Translation Team Lead, in charge of communicating with the AI team and orienting Production – by December 2023 over 95% of the teams used MT, over less than 80% in the beginning of the year• Regular team training on new tech and improved processes, speeding up team productivity and efficiency • Participated in the first version of the “Production Ongoing Learning Program” (2023-all year long) as a beta tester

• In charge of completing Production from start to finish for assigned clients, in charge of the most complex portion of one of the largest clients of the team, with revenue up to 1M per year• Organization of budgets and deadlines, as well as direct contact with linguists and other internal teams to ensure a timely delivery of the highest standard• Responsible for linguistic quality by using internal technology• Negotiation with linguists and other teams involved to ensure profitability

• In charge of the management and all employee’s travel organization• Responsible for document translation (Portuguese and English)• Facilities coordinator and training in candidate recruitment and selection

• In charge of the management travel organization and occasionally the rest of the employees• Trusted person for personal board matters• Assistants management and monthly financial reports from LATAM management• Creator and implementer of the reimbursement rules of the Brazil branch – reimbursement went from taking over 2 months to 15 days at most• Responsible for document translation (French, Portuguese, Spanish and English)

Revised CVs and trained new employees: customer service and production (text editing)Created training video, after only working for a week, for the hundreds of programsEmail customer service: knowledge in hundreds of programs, personal development, and sellingCreated the management strategy for social media communities, especially FacebookStartup management – TribeLearn: thematic long- term teaching of communities. Ex: Facebook MarketingCreation and maintenance of TribeLearn, direct contact with the teachers (4) and members (several thousand)

Assisted the manager (Florinda Lenud) in all of her activities and in all 4 storesManaged daily and monthly bills of the various stores, including the many bank accountsOnce a week, worked directly with clients and the delivery and production processTranslated all necessary documents, such as menus

Organized Transparency International's Annual Membership Meeting, happening in Brasilia, Brazil, at the Royal and Golden Tulip Alvorada hotel complexOrganized the Annual Membership Meeting with 400 international members, funded from various sourcesIn charge of hotel rooming, thanks to fast problem-solving skills, was made responsible for the rooms of another event on siteCoordination of the 15th International Conference Against Corruption (IACC): plenaries and interpretation

Opening of new store with novice teamManaged, alone, the shop on day with most salesOrganization and exposition of all forgotten stocks from the basement, as well as the clarification of pricesManagement of the arrival of new stocks and their entry in the system