Audrey Dhanani Email & Phone Number

Vancouver, Bc, Ca

Startup

• Identified and assessed comprehensive business needs across Operations, Software, Marketing, and Human Resources, delivering targeted solutions for enhanced performance.• Developed and presented strategic proposals based on thorough industry research, driving impactful improvement initiatives.• Spearheaded the implementation of innovative software solutions, ensuring seamless integration through comprehensive training and ongoing support.

Surrey, British Columbia, Canada

• Optimized internal operational standards and productivity targets to enhance efficiency at Alex House.• Facilitated seamless communication between departments for prompt issue resolution.• Oversaw all purchasing activities to ensure cost-effective procurement processes.

Delta, British Columbia, Canada

• Optimized internal operational standards and productivity targets to drive efficiency and performance.• Supported the development, implementation, and monitoring of innovative operational processes to enhance efficiency.• Facilitated seamless communication between departments, ensuring smooth information flow and prompt resolution of operational issues.

Startup

• Developed and executed high-impact sales strategies, driving significant revenue growth and optimizing team performance.• Engineered a robust social media strategy, resulting in a marked increase in followers and engagement metrics.• Improved website content and architecture, elevating search engine rankings and amplifying organic traffic.

Bellingham, Washington, United States

• Managed customer service operations, including answering calls, resolving billing errors, and setting up payment plans.• Utilized CRM software to maintain accurate customer records and ensure timely responses to inquiries.• Collaborated with insurance carriers to address customer needs and provide product information.

Bellingham, Washington, United States

• Managed incoming calls to educate potential customers on insurance products and assist current policyholders.• Coordinated with insurance carriers to resolve billing discrepancies and ensure customer satisfaction.• Utilized CRM software to maintain accurate customer records and provide personalized service.

Redding, California, United States

• Provided ongoing direction and leadership for program operations at Lassen View Elementary School.• Scheduled and supervised staff meetings to ensure effective communication and updates on program details.• Observed staff and volunteers to ensure compliance with educational, safety, and interpersonal guidelines.

Redding, California, United States

• Resolved customer complaints with a focus on satisfaction and loyalty.• Trained and mentored associates on performance strategies and customer service techniques.• Actively listened to customers, handled concerns promptly, and escalated major issues when necessary.

Beverly Hills, California, United States

• Supervised day-to-day operations to meet performance, quality, and service expectations.• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.• Mentored team members to enhance professional development and accountability in the workplace.