Audrey Harper Email & Phone Number

Greater Atlanta Area

● Led a team of 8 Engineers with a focus on collaboration, prioritization, automation and personal development● Built relationships with station leadership, ACS Field Support, Alliances, IT, Marketing and CSSC through internal projects and cross divisional projects● Drove collaboration and communication within the department through fostering a congenial atmosphere and creating team activities to facilitate networking and provide an opportunity for social interaction● Developed technical skills and soft skills on the team with a specific focus on communication, error checking, roadblock removal, accountability and deck design ● Notable Projects Include: De-Icing Throughput Improvement, Non-Motorized Equipment Retirement, LGA Redevelopment, TSA Lane Openings, High Throughput Airline, COVID Testing Task Force, LAX CBP Process Optimization, Self Service and Slimline Bag Drop, AeroMexico Boarding Process, Cargo Warehouse Process, BHS Demand Modeling

Atlanta, Ga

● Held roles of increasing responsibility on the Airport Engineering Team within the ACS OAP organization● Supported RRP, part of One Delta, through testing analytics, dashboard design, and project management ● Assisted in preventing a proposed laptop ban by working cross divisionally to identify a process for implementing the ban in international stations and calculating the cost of implementation (~$140M avoidance)● Partnered with Korean Air and ICN Station Leaders to validate a proposed minimum connection time in the new terminal and analysed process improvement opportunities to meet the proposed time ● Evaluated airport lobby resource requirements through ProModel simulation ensuring service levels were met● Developed process flow maps to aid in business process analysis in HR and Service Recovery

Mcdonough, Georgia

● Led a team of three in maintaining the enterprise resource planning system, developing costs for new products, creating technical specifications for products, and managing the product development process● Developed technical skills of team members in order to reduce errors and improve project turnaround time, created and executed a performance improvement plan for an underperforming team member● Led Kaizen events to implement Lean management principles in product development and manufacturing● Partnered with product management and design teams to update the product development process, reducing rework on constrained resources and replacing the outdated paper process with a digital information management system and a kanban board for products in development● Created a system and Excel program to standardize labor estimations and material needs in cost calculations

Hampton, Georgia

● Managed and coordinated projects across distribution centers involving process optimization, automation implementation and technical instruction for supervisors

● Created Pro-Model Simulations to test process optimization strategies for manufacturing centers in North America, also developed training materials on best practices for software and machine use