Audrey Heisel Email & Phone Number

Cleveland, OH, US

Redwood City, California, US

Collaborates with internal teams to document releases and product updates. Proactively reviews documentation for clarity and accuracy.Fully restructured and launched a newly organized docs site in 2022.

Dublin, OH, US

Managed and wrote all documentation for OCLC products Wise and EZproxy.Worked with cross-functional teams to ensure products and releases were accurately documented. Launched a new support site for OCLC Wise.Collaborated with international teams to ensure documentation was translated correctly.

Dublin, OH, US

Acted as a department SME and escalation point for service requests.Handled SSO configuration requests.Trained and onboarded new support analysts.Wrote knowledge base articles for the OCLC support site and coached other analysts on technical writing standards.Presented public-facing training webinars on OCLC interlibrary loan services.

Dublin, OH, US

Solved support questions for OCLC members via phone and email.Worked with other departments to ensure problems were solved quickly and efficiently.

Delaware, OH, US

Acted as the liaison librarian to multiple departments and programs.Provided research assistance to students and faculty. Handled collection development for multiple departments. Taught information literacy and research classes.Created and edited instructional LibGuides.Handled all Interlibrary Loan requests and supervised ILL work-study students. Managed.

Indianapolis, Indiana, US

Oversaw all library operations for the Grove City campus.Taught credit-bearing classes focusing on technology. Answered research questions virtually and in person.Handled collection development for the campus and assisted with selecting items for other Harrison locations.Managed the campus bookstore and ensured all students received their orders. Assisted.

Columbus, Ohio, US

Answered reference questions in person, over the phone, and through instant messaging. Researched virtual reference possibilities for the library with emphasis on video and social media reference. Assisted with planning and teaching at the "reference boot camp" for new student employees.

Worthington, OH, US

Used a multitude of online and print resources to answer reference questions in person, over the phone, and through instant messaging. Assisted with collection maintenance projects. Worked with a team on adding new records and cleaning up metadata for Worthington Memory.Wrote staff pick book reviews for the library website.Helped patrons with technology.

Columbus, Ohio, US

Found items in the catalog for patrons and answered reference questions. Researched music iconography from a wide variety of resources in both English and French for the RIdIM (Repetoire International d’Iconography Musicale) database. Added new records and updated existing information.Prepared new acquisitions for cataloging. Helped keep the collections in.

Bachelor’S Degree, English Language And Literature, General

Master’S Degree, Library And Information Science