Audrey Jemang Email & Phone Number

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Managed the full sales cycle, from prospecting and lead management to negotiation and client relationship management- Negotiated favorable terms for Hiredly's products and services, aligning client needs with company objectives for mutually beneficial outcomes - Delivered consultative services to address hiring needs and technical challenges, leveraging cross-departmental collaboration for solution development in both pre-sales and post-sales phases- Established and maintained strong relationships with key decision-makers, enhancing client retention and driving repeat business through renewals and upselling- Generated RM384K in annual revenue in 2023, earning the Top Performance Award for Corporate Accounts.

Malaysia

- Set, plan and implement social media and communication campaigns and strategies designed to grow and retain the community on Cookpad Malaysia.- Provide engaging text, image and recipe content for the webpage and app for Cookpad Malaysia community.- Communicate with users and resolve enquiries on Cookpad Premium services since launched in October 2021.- Create content for blogs, weekly newsletter and online challenges. Copywriting and editorial tasks majorly in Bahasa Malaysia on app and webpage.- Monitor, track and report feedback and online reviews on app, blogs and newsletter.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on all club employees' mutual success.- Implemented performance improvement strategies to help the Fitness Team identify short-term and long-term goals that contribute to overall club performances.- Lead the club's Fitness Team to become the highest revenue team among all other clubs from June 2018 – February 2019.- Trained and developed new employees on board, ensuring high standards of professional work practices and quality standards of delivery are maintained at all times.- Set effective weekly schedules for Fitness Team and Group Fitness Classes (external trainers) based on forecasted data of what's in trend and ensuring each staff's optimum performance levels.- Conduct monthly performance management meetings with Fitness Team to review and ensure both professional and personal development goals are on track.- Maintained strong knowledge of the business and industry by attending various in-house training programs by Evolution Wellness and Asia Fitness Conferences.- Applied lessons and performance data to evaluate and improve operations, especially in a fast and competitive fitness industry, to ensure club stays relevant to patrons and members' needs.- Provide leadership, motivation & direction to underperforming staff to ensure cohesiveness and high performing team.- Ensured all queries from patrons and members are addressed appropriately and professionally.

Cyberjaya, Selangor, Malaysia

- Designed specific workout systems for individual clients based on performance ability, especially those with a history of injury.- Developed, planned, and led personal and group fitness sessions and well-known specialty fitness programs.- Built customer loyalty by executing effective completion of training initiatives, leading to increase in packages sold and larger customer base through word-of-mouth referrals.- Designed and educated clients with safe and reasonable exercises to perform at home or at gym by themselves.- Educated clients on preventative care, nutrition, fitness, stress management and ergonomics.- Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.

Shah Alam, Selangor, Malaysia

- Designed specific workout systems for individual clients based on performance ability, especially those with a history of injury.- Developed, planned, and led personal and group fitness sessions and well-known specialty fitness programs.- Built customer loyalty by executing effective completion of training initiatives, leading to increase in packages sold and larger customer base through word-of-mouth referrals.- Designed and educated clients with safe and reasonable exercises to perform at home or at gym by themselves.- Educated clients on preventative care, nutrition, fitness, stress management and ergonomics.- Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.

Kuching, Sarawak, Malaysia

- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.- Conduct assessment of player readiness and advising on exercises prior to matchday.- Strapping, taping, deep tissue massage and preparing players physically on matchday.- Provide emergency aid in sport and exercise environment.- Examining and assessing injuries, dealing with traumas, rehabilitation programmes with requirements of the coaches and trainers.

Bachelor'S Degree, Physiotherapy

Diploma, Physiotherapy