Service Delivery Representative II ● Handled the task of managing all incoming calls corresponding with all branchof service with military ID facilities cross U. S. and overseas 
 ● Corresponded with different military base identification facilities to correctservice member and family member records before issuing out military ID card 
 ● Assisted all branches of Service Project Office with service memberdeployment orders 
 ● Received incoming calls from all branches of service military treatmentfacilities, from Health Benefits Advisor for clarification with Tricare benefits and alsofrom Veteran Administration for benefits eligibility for Champva coverageCustomer Service Representative
 ● Worked variety of cases and responded back to service members and family with resolutions ● Performed calls to locate Social Security Administration office for verification status ● Handled day­to­day clerical duties like incoming mail, fax and creating general office 
letter 
 ● Responsible for keeping efficiency rating of 97% to 100% productivity 
 ● Trained new employees in regards to policies and procedures 
 Telephone Center Representative
 ● Successfully managed working high volume, multi-line phone system 
 ● Coordinated as well as responded to all service calls required by customer