Audrey Klein Email & Phone Number

Boulder, Co, Us

Boulder, Co, Us

Decatur, Illinois, Us

Castle Rock, Colorado, Us

Alpharetta, Georgia, Us

•Managed direct reports.•Recommended employment decisions and corrective action by implementing discipline and performance management.•Ensured that Associates were meeting guest needs, appropriately responding to guest concerns, and escalating as appropriate.•Created a best-in-class guest experience by engaging with guests, providing friendly, courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships.•Coordinated activities with other departments to ensure that services were provided in an efficient and timely manner.•Ensured financial goals of the department and the hotel were being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving initiatives.•Recommended and implemented approved changes that could improve service and increase operational efficiency.•Served as Manager on Duty.

Alpharetta, Georgia, Us

Alpharetta, Georgia, Us

Bethesda , Md, Us

• Engaged with all guests in conversation regarding their stay, property services, and area attractions.• Performed check-ins and check-outs, providing warm welcomes and fond farewells.• Ensured all guests experienced a true Ritz-Carlton experience.• Practiced service at a Forbes standard.• Performed lateral service with other departments.

Austin, Tx, Us

• Maintain clean, organized, and well-stocked checkout areas with regular attention to displays.• Followed Covid-19 safety measures.• Communicate routine suggestions of Amazon Prime Memberships.• Handle cash transactions in high pace environment.

Fort Collins, Colorado, Us

-Sell annual and daily permits for Larimer County Parks.-Greet and communicate with guests.-Give directions and park regulations.-Communicate with Park Rangers on radio.-Handle money, credit card transactions, and bank deposits every day.

-Prepare food and beverage.-Engage in customer communication.-Handle cash and card transactions.-Responsible for keeping a sanity work environment.

-Lead groups of people on zip-line and aerial adventure tours.-Provided equipment and safety information to customers.-Provided facts about the history and geology of the area.-Gained public speaking, safety, and leadership skills.