Audrey Workman, Mha Email & Phone Number

Saint Paul, Mn, Us

Denver, Co, Us

Denver, Co, Us

Commercial, Medicare Advantage, and Government value-based care program analytics and strategy. Leading and coaching team of analysts, presenting program insights to internal and external audiences, and developing reporting tools and governance processes.

Minneapolis, Minnesota, Us

Master of Healthcare Administration (MHA) program

Plano, Tx, Us

Provided revenue cycle advisory and analytics to large healthcare systems. Developed innovative products and improved business processes. Certified nThrive Lean Six Sigma Purple Belt.

Plano, Tx, Us

St. Paul, Mn, Us

• Implemented artificial intelligence technology in partnership with a contracted vendor to decrease denials by 20% and reduce observation rates by 7%, with a projected annual benefit of $8M. • Integrated 8 separate utilization management departments into a single, unified program through process standardization and leadership restructuring.• Managed closure of several multi-specialty clinics in the wake of COVID-19. Developed a standard process and toolkit for future ambulatory closures. • Led clinic space planning project that involved nearly a dozen specialty departments, complex labor implications, and construction projects at several sites with budgets ranging from $100K to $3M each.

Minneapolis, Minnesota, Us

• Led the clinic operations team, including 26 direct reports from many professional disciplines.• Developed a project scorecard to promote accountability for improvement projects.• Introduced two new services to clinic operations and facilitated a smooth transition by engaging stakeholders in process design.

Minneapolis, Minnesota, Us

• Determined patient flow bottlenecks by shadowing, conducting surveys, and analyzing time study data to decrease patient wait times.• Challenged current operations leading to redesign of clinic huddle rooms, redefinition of volunteer roles, process standardization, and reduction of role redundancy.• Implemented process improvements by engaging and educating teams.

Maple Grove, Mn, Us

• Led initiatives to reduce length of stay while maintaining provider relations and the patient experience. Initiated efforts by developing standard reports for regular review by contracted physicians.• Designed and implemented plans to add security and visitor management to multiple hospital units. Resulted in reallocation of 5 FTEs.• Developed protocols for operational response to drug diversions and reasonable suspicion to improve compliance and standardize processes.• Evaluated effectiveness and consistency of infection prevention measures.

Minneapolis, Mn, Us

• Presented a business plan for an innovative fitness model for cancer survivors and conducted a market analysis.• Used research data to assess risk, determine quality metrics, create an optimal staffing model, and develop financial models to forecast utilization and sustainability. • Held client relations role, with responsibility for managing project communications and updates.

Lehi, Ut, Us

Established and maintained company brand via social media outlets. Promoted digital content for several health and technology companies, using Hootsuite and Buffer. Standardized sign up process for new clients. Recruited and onboarded consultants.

Provo, Ut, Us

• Budgeted lab resources and expenses; approved payroll and handled all supply purchasing required for diabetes and cancer research projects.• Supervised 18 research assistants and trained them in basic lab protocols.• Used data analytics to conduct a large genomics study; quickly mastered several genomics software programs; submitted and published results

Provo, Ut, Us

Murray , Ut, Us

• Facilitated goal setting for HCAHPS improvement and incrementally improved patient experience through regular leadership rounding and development of bed-side shift report framework.• Collaborated with and coached staff on best care practices and recognized them for exceptional performance.• Awarded “Intern of Excellence” for high performance and was the first intern assigned two hospital units.

Master Of Healthcare Administration

Bachelor Of Science (B.S.), Microbiology, With Honors

High School Diploma