Audrey L. Email & Phone Number

Colorado, United States

The acquisition by DataBank is official!

Westminster, Colorado

Promotion earned and accepted!

Westminster, Colorado

• Analyzes service orders to determine appropriate circuit design.• Designs and prepares detailed circuit layout records for end to end circuit delivery and interfaces with other internal departments to ensure coordination of all elements required for provisioning of service.• Ensure network management and utilization requirements for all transmission equipment are being met.• Maintain facility inventory systems to ensure accurate and complete facility assignments.• Identify and notify Engineering/Planning department of network congestion.• Provides a variety of assistance and expertise to internal departments.• Provides technical support and interpretation as requested.• Assists the Optical Engineers in the development and revision of internal procedures related to the processing and publication of CLRs• Adherence and enforcement of established company security standards.

Greater Denver Area

Looking for a job is a full-time job. Sold my house in Austin and moved back to my birthplace... Colorado.

Remote

Functioned as client Oracle MSS user community SME. Joined the Data Integrity Team to ensure that migrated equipment and circuits matched source data and made the necessary updates in the software. Performed basic SQL queries. Researched various Layer 2 and Layer 3 switch and router equipment (Cisco, Fujitsu, Nortel, Juniper, etc.), using vendor documentation and accessed the switch for equipment data, as needed. Created new shelf and card equipment specifications in the GUI. Reconciled CLRs.

Dallas, Texas

Contracted to Frontier Communications to provide ASR Testing and SME support in Oracle MSS (M6), applying my knowledge of ASOG and telecom ordering and design. Performed ALM/QC Testing; writing test cases, running regression and progression end-to-end tests, and reporting defects. Created ASRs for 911 and other trunk types, SS7 Links, Ethernet, EVC, DS1, DS3, and Optical/SONET rings, using industry standards for circuit naming and ordering (CLLI, NC/NCI, CLS, CLF, and CLM for circuits). Made corrections in the GUI, performed process changes, cleaned up data. Liaison between users, business groups, project teams, and IT as it relates to solutions for known issues and assigned projects. Worked in ALM/Quality Center, Synchronoss/VFO, SharePoint, Viryanet, and Metasolv software.

Austin, Texas

Contracted to Sprint to provide user support in Oracle MSS (M6). Created and designed circuits. Built SONET rings. Fixed SONET rings built in error as part a clean-up project. Reconciled CLRs (Circuit Layout Records). Edited equipment and cleared errors. Added Point Codes. Created orders to make circuit ID and design corrections. Resurrected circuits disconnected in error and researched bill discrepancies. Performed ASOG testing. Resolved trouble tickets, created job aids and maintained intranet website. Supported Trunk Reconciliation (5-year) project to audit and edit all trunk groups for 80+ switches. Created new DACCS card equipment specifications. Assisted IT with users’ trouble tickets.

Herndon, Va

SPRINT/NEXTEL COMMUNICATIONS, Austin, TX and Reston, VA 5/02 to 11/09Business Analyst II, Austin, TX – 4/06 to 11/09Provided user support in Oracle/Metasolv M6 software for 400+ Interconnect Engineers, Design Engineers, and Switch Operations Technicians. Resolved trouble tickets, worked on standardization projects, etc.Sr. Training Specialist and Program Manager, Reston, VA – 5/02 to 4/06Provided 15 new courses per Engineering and Operations Needs Analysis, primarily supporting Interconnect Engineering and switch Operations technicians in navigating Oracle/Metasolv software. Learned and converted technical knowledge/terms for end user’s ease of understanding. Delivered Interwise™ distance learning and instructor-led training for all Nextel markets.