Supported ~300 users, including 100+ seasonal employeesProvide support for Service and Sales CloudOverhauled the Sales Process including setting up incoming leads with HubspotStreamlined Service by implementing automation, ChatBot, Customer CommunitySkills Used/Learned:Sales/Service/Community CloudMFA and Single Sign-onFlows and Process BuildersEinstein Applications, Analytics, Chatbot, Opportunity and Lead ScoringSalesforce SurveysIntegrations:DemandToolsDocusignTaskRayAutomatie.ioParserr.comSuperSaasOracleAWS PhoneHubspotFormStack

Maintained a complex salesforce.com instance, supporting over 2000 usersNotable Accomplishments:Learned: Einstien Analytics, DemandToolsSet up an semi-automated process that brought data in from Big Machines quoting tool and updated the Salesforce Opportunity when marked Closed Won, saving sales people valuable time.Optimized mature Salesforce instance by using Salesforce Optimizer. Streamline existing processes, removed redundant/unused workflows and fields.

Cleaned up and synchronized data between Earthlink and Windstream Salesforce instances to streamline the transition period.UAT Testing, UAT BU/Group Resource alignment between instances, Regression Testing. Using Agile methodology.Integrations:TableauField TripOutreachSkills Used/Learned:Process BuilderVisual FlowSalesforce to Salesforce Connection

Customized Complete Salesforce Org using a combo of Waterfall and Agile methodologies, while maintaining high data cleanliness and integration connectivity.Won Values in Action award in 2012 and 2013. Values in Action is a peer to peer recognition program that provides co-workers and managers to celebrate the great work of fellow EarthlinkersMonitored teams adoption rates and responded as needed providing them with training sessions, communication and documentation as needed.Created and updated users, reports and dashboards to track pipeline/stages for management visibility.Ensured data integrity through the appropriate use of de-duping reduced redundant information by 40%.I started working remotely 100% of the time in January 2014 and have a proven track record of completing work in a timely manner and successfully participating in group projects.Skills Used/Learned:Salesforce Implementations (Quick start and larger)Moved SalesOps cases from Itrak ticketing system to Salesforce Service Cloud reducing time and improving accuracy for salespeople and salesops teams.Training and Process DocumentationSales Cloud/Sales OpsSalesforce Integration (Marketo, Tableau, Outreach, Ambition, ActOn) for Marketing and Inside Sales doubling their productivity and lead generation, Marketing Cloud/ Marketing OpsKPIs and Account Planning/Dashboards and ReportsIntegrations:CloudingoDocusignRainKing & Data.comVisualForce & ApexSeismic

Provided computer help desk support and technical training on hardware/software to end-users.Provided support for Lotus Notes.Documented all issues and generate reports detailing common problems and error trends in Remedy ticketing system and later Itrak ticketing system.Partnered with Tier II and Tier III help desk peers based in the US, India and Ireland to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.Volunteered as the Events Coordinator from November 2010 – December 2011. Handled budget and planned events for holidays and fun competitions between the 5 different Help Desk teams.

Worked as a IT support analyst for the dial-up ISP LocalnetDaily tasks included troubleshooting connection issues, resetting passwords and setting up new users over the phone.

Daily tasks, such as feeding, weighing, and taking the temperature of animals. Other routine duties include giving medication, cleaning and sterilization of surgery, cleaning cages, and providing nursing care before and after surgery or other medical procedures.