Predictive Analytics and Capabilities Team

• Forecasted to achieve 145K annual room nights produced across 21 Hilton, Marriott, Wyndham and IHG hotels, resulting in over $31M in increased revenue year-over year• Tasked with achieving a 2022 budget of $234M in Total Revenue with a $14 ADR premium year-over-year• Exceeded 2021’s Total Revenue Goal of $176M by over $6M by successfully managing and renewing contracts for over 2,000 accounts by prioritizing underachieving hotels• Specialize in industry software, such as Agency360 and Kalibri, to uncover new opportunities which leads to an average of nearly $200K new leads weekly • Fluent in RFP tools, such as: Hilton's OnQ SM, Lanyon (CVENT), Marriott's MarRFP, IHG Merlin, ReadyBid, and HRS.• Conduct quarterly travel reports for each hotel spotlighting new opportunities and targeted action items.• Develop and nurture client relationships by providing excellent customer service utilizing a win-win mentality• Continuously working to cross-sell the Atrium Hospitality portfolio by utilizing a win-win sales mentality• Selected to Hotel Management’s 30 Under 30 list for 2021, which showcases up-and-coming industry talent

Business Transient Sales Manager for Embassy Suites by Hilton Northwest Arkansas• Winner of the Sales Team “2019 Manager of the Year”, an award voted on by colleagues, against a pool of 12 other Sales Managers, because of my attention to detail and customer focus• Responsible for achieving a budgeted income of over $2.1M through Negotiated Travel by building relationships and offering customized support to 115 corporate accounts• Designed and organized a promotion targeting backyard corporate accounts to boost a low forecasted month, resulting in $196,573 additional revenue and 1,287 total room nights• Secured 13 new contracts in under 3 months through targeted prospecting, earning $100K in revenue• Responsible for the planning and execution of 2019’s Trick-or Suite, an event that provides a safe environment for all children, with 100% of proceed from our sponsorships going to the Children’s Advocacy Center of Benton County. I was able to secure over 21 sponsors, including General Mills, and raised over $15,000 for Children’s Advocacy Center of Benton County• Actively involved in local city organizations, such as Business After Hours, to continue networking opportunities, gain leads, and stay involved with local business changes.

Corporate Sales Manager for Residence Inn by Marriott in Joplin, MO.• Exceeded a budget of over $1.1M by over $68K through Negotiated Corporate Travel in a declining market.• Averaged a $5 rate increase when 32 Local Accounts were requalified for the first time in two years. • Client Relations: Took excellent care of over 100 Negotiated Accounts by monitoring for abnormal changes and following up with the appropriate action plan.• eCommerce Champion: Responsible for updating social media, responding to all guest reviews on travel sites, and conducting weekly and quarterly social media audits.

• Oversaw the sales and operations of a 30,000 square-foot Convention Center, averaging two multi-day events weekly.• Prospected national events, while also negotiating contracts and producing accurate Banquet Event Orders.• Showcased attention-to-detail by proposing layout changes, including generating scale diagrams in Visio.• Managed timelines by reviewing minute-by-minutes and made changes as needed for smooth operations.• Took exemplary care of event planner’s by staying in continuous contact should last minute changes arise. • Supervised staff and coordinated schedules of third-party temp agency employees.• Worked with clients to stay within their budget while also achieving my monthly targeted goals.

Primary Responsibilities Include:• Sold season and single game tickets to patrons during game days and off days.• Fielded phone calls to assist patrons, as well as ensuring tickets were mailed in a quick manner.• Placed first in sales from our Texas League All-Star Game t-shirt and ticket bundle contest.

• Assisted with set-up for all events in an 11,000 seat arena, including: world touring concerts, sell-out conferences, men and women Division I basketball, volleyball, soccer, etc.• Worked to maintain a high level of customer service through positive interaction with fans and staff.

• Created and implemented the flow and organization of the entire event by creating the minute by minute, script, name-tags, winner’s plaques, and awards slideshow. • Earned $3,500 in donations with over 100 guest in attendance, breaking the previous year’s goal.

• Part of the 2015 NPF Chicago Bandits Cowles Cup Championship winning organization• Responsible for directing substantial amounts of ticket sales• Operated and orchestrated 'Bandits of Tomorrow' games & tournaments• Worked primarily in merchandise sales, guest relations, and ushering• Assisted with field set-up & managing player equipment• Attended promotion events at Arlington Race Track & area softball tournaments• Answered & directed phone calls, recorded messages, filled clinic registration, and placed merchandise orders

-Provided technical support for the district teachers and administrators -Tracked and received computer parts from vendors -Software and hardware upkeep