Audrey Michael Email & Phone Number

Mississauga ,Canada

Hamilton, Ontario , Cananda

Customer service Representative for Rogers bank credit card

Brampton, Ontario, Canada

• Received callers confidence by providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.Answered calls to solve customer query and come to a best solution, thus gaining customer satisfaction.• Researched required information using available resources, to manage and resolve customer complains• Identified and escalate priority issues to help the client better.• Routed calls to appropriate resource as per the needs of the client.• Documented all call information according to standard operating procedures for the smooth functioning of the organisation.

Brampton, Ontario, Canada

Ontario, Canada

Canada

India

• Responded to phone calls and emails, booked appointments, and follow ups.• Entered customers’ orders and responded to their enquiries, informing them regarding their deliveries in a professional manner.• Scheduled meetings and arranged for office equipment, monitoring supply.• Supported meeting and conferencing needs and addressed customer complains and issues.• Greeted visitors with utmost courtesy and directed the call to the heads concerned• Made presentations in Power point and worked on word and excel. • Assisted in on-boarding of new employees and coordinated with outgoing mails thus making things move more smoothly in the workplace.• Performed clerical work of typing, filing, delivering message, sorting mails and photocopying eventually made things more organized and systematic.• Managed internal project of moving unit towards digital system to ensure effective supervision and increase productivity. • Prepared cash receipts for processing and reconciled accounts accurately thus increase the goodwill.• Performed all duties as booking appointments and follow up to smoothen the process of management.

Payroll Compliance Practioner, Human Resources Management/Personnel Administration, General

Advance Accounting, Accounting

Taxation, Taxation

Bachelor'S Degree, Education, 83

Masters Of Commerce, Accounting And Finance

Master'S Degree, Business/Commerce, General

Bachelor'S Degree, Business/Commerce, General, 77%