Audrey Moreno Email & Phone Number

Biot, Provence-Alpes-Côte D'Azur, France

Main missions:•Ensuring the organization and production of quality face-to-face and virtual educational products and congresses in order to meet the ESC objectives•Supervision of team activities through clear and effective communication of objectives and setting priorities- •Oversee and report on the development of the Scientific Programme of Sub-specialty congresses •Creation of templates and support materials for harmonisation of the processes •Onboarding and training of new team member•Coordination with Congress Manager for any change/update impacting all the events•Participate to brainstorming and kick-off meetings with committees and associations •Coordination with IT for the development of the requirement of Scientific Programme and practicalities •Management of deadlines and standards implemented within the department and across the ESC

Biot, Provence-Alpes-Côte D'Azur, France

Main missions:• Scientific Content Production for Congress, Webinars & Courses• Conception and delivery of events assigned (Congress, Webinars, Courses) according to the Standard Operating Procedures in place• Coordination of required meetings and conference call with internal teams involved as well as committees (volunteers)• Liaison with the Project Manager, production of reports and feedback on the development of the programme• Responsibility to create the webpage and publication linked to the content• Supporting the Communication team on the elaboration of the Comm Plan for the promotion of the event• Support to ESC Congress Content production and delivery (Onsite responsibilities)• Manage Administration tasks linked to the projects managed

Brussels, Belgium

Main missions: • Ownership & delivery of events from A to Z, from high level meetings to Congresses, Seminar, Gala dinner & Incentives worldwide, covering steps of brief taking, venue sourcing, concept development, AV production, budget negotiation, website & mobile app development. • Managing supplier relationships and optimizing up-selling and cross-selling opportunities with other MCI services and solutions. • Supporting the Corporate Director in the development and coaching of the team and the acquisition & maintenance of corporate accounts. • Monitoring and maintaining quality & adherence to processes; management of operational, administrative & financial functions.Significant projects: • Mastercard MEA: Full project management of a roadshow of 9 events delivered over 6 weeks – MEA – from 70 to 100 participants• Booking.com: Full project management of a roadshow of 17 events delivered over 2 weeks – Worldwide - from 50 to 1000 participants• Mastercard MEA: Management & coordination of two consecutive events in Africa gatherings CEOs – Uganda & Zimbabwe – 40 participants each• ERTICO – Project management of a world congress – Copenhagen – 3000 participants (excluding exhibition)• Mastercard Europe & MEA: Full project management of a high-level meeting with extensive AV production – Hungary – 500 participantsOther significant clients: Amadeus, P&G, European Commission, Toyota

Région De Bruxelles, Belgique

Région De Bruxelles, Belgique

French Riviera

Catering from Monaco to Saint Tropez : • setting up the event place• serving several tables• bar service• contributing to customer satisfaction

Brussels

Main mission: to participate to the creation and elaboration of events within the hotel (seminar, conference, corporate / private lunch / dinner, cocktails, product promotion...)Tasks performed: • email and telephone contact with customers• development of tariff proposal based on customer needs• monitoring administrative and operational files• production of function sheets/BEO• coordination with internal department • management of external suppliers• drawing up contracts and monitoring payments• site inspection with clients• organizing internal events• reporting activities daily, weekly and monthlyExtras within the Food & Beverage department of the hotel:- Ristorante Bocconi: Hostess / waitress/ set up of the breakfast- Banqueting: waitress

French Riviera

Catering from Monaco to Saint Tropez: • setting up the event place• serving several tables• bar service• contributing to customer satisfaction

London, Royaume-Uni

Japanese fast food - main missions:• supervising a team of 3 employees• organizing the shop before opening• supervising the shop in the absence of the manager• managing the till• serving customers• contributing to customer satisfaction• handling customers problems• managing and anticipating the resources• training the new employees

Châteauneuf De Grasse

Catering: • setting up the event place• serving several tables• bar service• contributing to customer satisfaction

Région De Nice, France

Antibes

Fast food within a theme park:• setting up and organising the stand• managing the till• contributing to customer satisfaction• handling customer issues• managing and anticipating resources

Région De Nice, France

Managing the Cheese stand within a supermarket:• setting up and organising the stand• advising clients• managing and anticipating resources• serving customers

Master Of Science (Msc), Strategic Event Management And Tourism Management, Grade: 17,03/20, Gpa: 4,1/5

Relevant courses : Visitor Economics, Visitor Behavior, Financial Management, MICE, Team Management, Sales and CRM, Event Marketing.

Master Of Science (Msc) Preparatory Programme, Preparatory Program, Grade Average : 14,3 / 20, Gpa : 3,4 / 5

Relevant courses: Corporate Finance, Diversity & Multicultural Management, Tax law, Management Accounting & Control, Marketing &.

Language Courses, English

Licentiate Degree, Economics

Bachelor'S Degree, Economics, Grade Average : 16/20, Obtained With Honors

Thesis, Understanding Generation Y And The Challenges Implied For The Management Of Meetings, 19.5 / 20

Event professionals, associations as well as corporate planners have to nowadays manage events comprising heterogeneous group.