Audrey Muhadia Email & Phone Number

Transaction Management-Processes customer transactions in a personalized manner through ensuring thatthe collection of cash and cheques, money orders and processing of deposits intocustomer accounts as well as withdrawals from customers’ accounts are done accurately-Handles money transfer transactions including M-pesa, Western Union, MoneyGram and Express MoneyAccounting-Assists in ensuring that the reconciliations for teller tills and cash register are done in… Show more Transaction Management-Processes customer transactions in a personalized manner through ensuring thatthe collection of cash and cheques, money orders and processing of deposits intocustomer accounts as well as withdrawals from customers’ accounts are done accurately-Handles money transfer transactions including M-pesa, Western Union, MoneyGram and Express MoneyAccounting-Assists in ensuring that the reconciliations for teller tills and cash register are done in atimely fashion-Handles daily petty cash payments, processes cheque deposits/withdrawals and ensurescheque-book requests are submitted for action to the relevantindividuals/departments-Assists with payroll preparation for the bank’s clients Show less

Nairobi, Kenya

General Administration-Aids with general office correspondence to ensure all concerns from the clients arehandled in a timely fashion-Ensures that the office operations are streamlined and adhere to the set policies andprocedures of the organization-Manages the inventory of general office supplies and stationery-Handles all communication, marketing, advertising, promotional activities and providingthe required marketing support to the business unitService… Show more General Administration-Aids with general office correspondence to ensure all concerns from the clients arehandled in a timely fashion-Ensures that the office operations are streamlined and adhere to the set policies andprocedures of the organization-Manages the inventory of general office supplies and stationery-Handles all communication, marketing, advertising, promotional activities and providingthe required marketing support to the business unitService Quality & Business Operations Control-Assists in ensuring adherence to all established Banks’ Policies, operating manuals,service quality standards and code of conduct for smooth workflow high service qualityand low level of operational risk- Ensures elimination of the risk of cash difference by ascertaining compliance tothe- Bank’s cash control procedures as well as the Central Bank requirements.Customer Experience-Ensures compliance with all internal controls and established policies andprocedures- Escalates and resolves any areas of concern as raised by the customers in good time toensure they were satisfied with the services offered- Serves as a liaison between the customer and internal departments to ensure thecustomer’s needs were fulfilled effectively-Proactively measures and nurtures client loyalty and satisfaction and implemented plansto ensure both- Provides client advocacy and ensures that client needs are understood and gives feedbackto the relevant departments to improve the efficiency of the customer service process- Actively participates in the cross- selling of bank products and services to customers- Provides high levels of customer service by efficiently handling the process andby reducing customers’ waiting time and service time-Consistently meets and exceeds service standards set for the customer services- Communicates sales performance, projections, plans, issues and other information to keypersonnel to ensure effective management of clients Show less

Client Relationship Management-Assists with the building and maintenance of relations with customers and key personnelwithin organization- Educates the clientele on the products and services the company offers-Aids with the escalation and resolving of any areas of concern as raised by the customersin good time to ensure they are satisfied with the services offered- Serves as the liaison between the customer and internal departments to ensure thecustomer’s needs… Show more Client Relationship Management-Assists with the building and maintenance of relations with customers and key personnelwithin organization- Educates the clientele on the products and services the company offers-Aids with the escalation and resolving of any areas of concern as raised by the customersin good time to ensure they are satisfied with the services offered- Serves as the liaison between the customer and internal departments to ensure thecustomer’s needs are fulfilled effectively- Assisted with the social media management through engagement of clientele to respondto their questions and concernsBrands Strategy Development & Management-Participates in the process of development of brands strategies to increase theirpopularity among target consumers and maximizes on the brand potential-Assists with the crafting of strategic communication plans for clients, by identifyingaudience patterns and matching their needs against what the client has to offer- Aids with the conduction of in-depth consumer analysis to determine the image/demandof a brand Show less

Nairobi, Kenya

- Assisted with the management and execution of all company events, handling budgetallocation, program partnership, onsite execution and post event follow-up- Aided with the coordination of external and internal events-Helped with the coordination of venue identification, hotel stays and meal options withhotel or venue with regards to the scheduled meetings or events- Supported the maintenance of relationships with vendors and contractors as well as thecalendar of events… Show more - Assisted with the management and execution of all company events, handling budgetallocation, program partnership, onsite execution and post event follow-up- Aided with the coordination of external and internal events-Helped with the coordination of venue identification, hotel stays and meal options withhotel or venue with regards to the scheduled meetings or events- Supported the maintenance of relationships with vendors and contractors as well as thecalendar of events and activities- Assisted with the development and maintenance of relationships and sales opportunitieswith prospects and clients alike- Assisted with sourcing and negotiating with suppliers to achieve favourable businessterms and results- Aided in ensuring that there was seamless logistics, including delivery, set-up, break-down and scheduling Show less

Nairobi

-Assisted with drafting press materials including media advisories, news releases, pitchletters or other necessary documents-Supported the development of broadcast interviews and assisted in creation of talkingpoints-Participated in the research process, pitching and project coordination with externalonline publications and blogs- Aided with the compilation of material for in-house and external publications alike-Assisted with the general correspondence in the… Show more -Assisted with drafting press materials including media advisories, news releases, pitchletters or other necessary documents-Supported the development of broadcast interviews and assisted in creation of talkingpoints-Participated in the research process, pitching and project coordination with externalonline publications and blogs- Aided with the compilation of material for in-house and external publications alike-Assisted with the general correspondence in the department to ensure a streamlinedmode of operations-Participated in the preparation and submission of reports Show less

Virtual Assistant

Higher Diploma, Public Relations And Diplomacy