Audrey Olson Email & Phone Number

Responsibilities include placing phone calls to current customers to determine their satisfaction as well as receive customer suggestions. I help create emails that can be sent to potential customers, educating them on the company and what they offer. I explain to customers how Microsoft products can enhance their business and follow-up with each of businesses to ensure that the products are satisfying their needs. I provide reports of all sales results which includes customer comments and/or complaints. I am required to enter all customer information into the company database; keeping confidentiality in mind at all times. I am continually helping customers solve problems by changing or adding to their service. I've gained knowledge in working with a variety of Microsoft products and continue to attend meetings regarding company services to remain fully educated on all new and upcoming products.

Apple Valley, Mn

Responsibilities include calming upset/angry customers by rapidly solving problems and rebuilding client-employee trust to prevent major losses of key accounts. I also gained experience with handling money by both accepting and returning the correct amount of change. I am highly skilled in using scanners, cash registers, and calculators. I have in depth knowledge with handling returns and exchanges of goods. Management praised me for the quality and timelessness of reports, attention to detail, ideal customer service delivery and my team-player attitude.

Burnsville, Mn

Responsibilities include the ability to handle a variety of customer service and administrative tasks, as well as, resolve customer issues. I demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Led "cleanup" of company database with accelerated data input, processing and retrieval times.

Associate'S Degree

Education record