• Manage and support high priority client and candidate relations to ensure that all stake holders received optimal results and solutions produced by ECHO. • Work collaboratively with the Business Development team and Recruiting team to train on software terminology, navigation, and implementation.• Responsible for reviewing and enforcing the metrics of candidate submissions and vendor participation for each client within Salesforce to ensure high scorecard standards.•… Show more • Manage and support high priority client and candidate relations to ensure that all stake holders received optimal results and solutions produced by ECHO. • Work collaboratively with the Business Development team and Recruiting team to train on software terminology, navigation, and implementation.• Responsible for reviewing and enforcing the metrics of candidate submissions and vendor participation for each client within Salesforce to ensure high scorecard standards.• Responsible for maintaining the relationships with the MSP/VMS and Direct Client contacts for the development of additional opportunities within each of the various accounts.• Operational point of contact for all VMS accounts.• Supports Business Development team with contracting process and job mapping to internal CRM.• Develops the recruitment strategy based on the client requirements and position need and requirements.• Defines and tracks metrics of candidates submission and on boarding process and clients maturation.• Analyze all submissions for client specified process and requirements. Tracks all submittals, coordinating client interviews, and facilitating offers.• Responsible for training various company roles on reporting for invoicing and reconciliation within VMS.• Implement billing obligations per state for each client based on their requirements.• Review and ensure optimal margins based on bill and pay rates.• Oversee client and candidate issue resolutions.• Accountable for system functionality of job visibility in internal CRM.• Created an environment of ongoing continuous improvement.• Responsible for new hire training and staff development of VMS tools and protocols. Show less

 Explain tax information to borrowers when needed.  Handled Escalations and Media issues or threats. Team manager in the absence of the manager. Facilitated meetings when the manager was not available.  Quality check final reports and documents for accuracy and completeness.  Responsible for one or more ongoing projects, acting as main contact with other departments and communicating regularly with department management regarding projects or initiatives.  Work… Show more  Explain tax information to borrowers when needed.  Handled Escalations and Media issues or threats. Team manager in the absence of the manager. Facilitated meetings when the manager was not available.  Quality check final reports and documents for accuracy and completeness.  Responsible for one or more ongoing projects, acting as main contact with other departments and communicating regularly with department management regarding projects or initiatives.  Work diligently to handle time sensitive data in the form of mail, fax, or email. Use tools to analyze, query, and manipulate data according to defined business rules and procedures.  Follow audit procedures and produce required metrics according to defined procedures. Show less