I turn career changers into Software Developers!Lead instructor for the Foundational and Intermediate level courses with a focus on ensuring students' mastery of JavaScript, CSS, the MERN (MongoDB, Express Servers, React, and Node.js) stack, APIs, and Test Driven Development.95%+ NPS score reflecting a high level of engagement and satisfaction in every cohort taught.Enhance and continually update the curriculum for both courses based on feedback from industry… Show more I turn career changers into Software Developers!Lead instructor for the Foundational and Intermediate level courses with a focus on ensuring students' mastery of JavaScript, CSS, the MERN (MongoDB, Express Servers, React, and Node.js) stack, APIs, and Test Driven Development.95%+ NPS score reflecting a high level of engagement and satisfaction in every cohort taught.Enhance and continually update the curriculum for both courses based on feedback from industry professionals and student evaluations. Publishing weekly releases ensuring the courses remain relevant with a 95%+ satisfaction rate from student surveys. Show less

Mentored aspiring computer programming students through code reviews and code debugging with constructive feedback.Triaged questions from all cohorts across multiple languages during lab hours and project weeks, resolving coding challenges and debugging issues. Achieved the company's goal of < 10 min average wait time and < 15 min average help time.

**Previously worked with Onvia who was acquired by Deltek**•Assisted in developing the first year implementation team that was created to manage Deltek's 1st year clients•Responsible for end to end customer adoption of GovWin software solution; including project initiation, onboarding, training, and project closure•Provide technical assistance and setup to integrate Onvia’s product with client’s CRM•Provide daily training sessions to clients on Web Conferencing software•On… Show more **Previously worked with Onvia who was acquired by Deltek**•Assisted in developing the first year implementation team that was created to manage Deltek's 1st year clients•Responsible for end to end customer adoption of GovWin software solution; including project initiation, onboarding, training, and project closure•Provide technical assistance and setup to integrate Onvia’s product with client’s CRM•Provide daily training sessions to clients on Web Conferencing software•On average, managed onboarding for 10-20 new accounts per month. Company sizes range from medium to Enterprise level.•Increased product utilization in 90 days by removing adoption roadblocks & providing solutions•Conduct Quarterly Business Reviews with Decision Makers that provide metrics and status reports on progress against project objectives and milestones•Big focus on Client Retention Goals, meeting client satisfaction as measured via NPS surveys•Conduct product webinars for GovWin Client base on new changes and updates Show less

• Managed 350 – 550 account• Maintained positive client relations with existing customers through continuous proactive contact, at least twice a year• Account reviews (Site Visits) with customers as needed, at least one customer per week• Served as the project management liaison for the customer on large install projects• Developed and cultivated customer relationships including strategies for customer growth and retention• Evaluated the on-going telecommunications needs of… Show more • Managed 350 – 550 account• Maintained positive client relations with existing customers through continuous proactive contact, at least twice a year• Account reviews (Site Visits) with customers as needed, at least one customer per week• Served as the project management liaison for the customer on large install projects• Developed and cultivated customer relationships including strategies for customer growth and retention• Evaluated the on-going telecommunications needs of the customers through an understanding of their business needs and goals• Provided training to customers on internal applications Show less

• Provided high quality and efficient service and support to Account Managers• Performed complex order entry into customer database systems• Performed scanning and filing of contracts• Assisted with credit determinations and billing issues• Created and maintained written account profiles outlining customer’s business and documenting the services supplied by Integra