Audrey Perdue work email
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Audrey Perdue personal email
I am passionate about teaching, learning, growth, and customer support! I have ample experience with learning management software, curriculum development/creation, facilitating remote training, contact center best practices, CRM development, and customer satisfaction.Customer support is my bread and butter, and I firmly believe that great service starts with a great team. Under my instruction, myself and my team consistently maintain a customer-reported satisfaction rating of 95% and higher. With unique insight into several channels and industries, I strive to create teams who are well informed and equally well equipped. The goal is that the entire experience should be seamless, for both employee and customer/client.I implement a strength based approach in instructional modality and I am constantly seeking improvement, both in myself and my team members. I am also bilingual (Spanish) and posses a diploma of dual literacy issued by Instituto Cervantes.
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Customer Experience ManagerHappy WaxMuscatine, Ia, Us -
Customer Experience ManagerBootstrap Brands Dec 2022 - PresentNorth Carolina, United StatesProvide management and quality assurance to all customer service related endeavors. Improve current CRM using analytic based motives. Provide hire-on training, continual training, and management to all customer service employees. Maintain a high level of service by fostering a culture of knowledge, open communication, and continual improvement. Create a "one voice" experience for customers by integrating our social media platform into our current CRM. Optimize Amazon listings and create Amazon A+ content. Use Adobe tools to create interactive and eye catching imagery for Amazon store-fronts and listings -
Training And Development SpecialistPrivate Company Jan 2020 - Jun 2022Created a remote training program which facilitated remote training of new employees.Create procedural documentation utilizing a multi-modal approach. Visual and auditory elements are incorporated to increase user understanding and adoption. Use Learning Management Software to create content, pursue curriculum development, and make curriculum updates for a variety of training programs.Incorporate elements of graphic design to ensure for an aesthetically pleasing and easily readable curriculum experience. Understand the wants and needs of new clients, and create a training program which ensures that my employees are able to meet customer needs. Pursue continual improvements on existing processes using a data based approach.Connect with employees to identify strengths, and use asset based reinforcement strategies to pursue continual development of agents.Use Microsoft products such as Excel, Powerpoint, and Word at an above proficient rate. -
Job CoachGoodwill Of The Heartland Jan 2018 - Sep 2018Assisted adults with disabilities in maintaining meaningful employment by providing needed support structures and documenting all supports provided. Employed improvement strategies, recorded progress, and built relationships with clients to ensure measureable change.
Audrey Perdue Education Details
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Muscainte Community CollegeA -
Instituto CervantesRecived A 5, Which Is The Maximum Rating -
Diploma Of Education
Frequently Asked Questions about Audrey Perdue
What company does Audrey Perdue work for?
Audrey Perdue works for Happy Wax
What is Audrey Perdue's role at the current company?
Audrey Perdue's current role is Customer Experience Manager.
What is Audrey Perdue's email address?
Audrey Perdue's email address is au****@****wax.com
What schools did Audrey Perdue attend?
Audrey Perdue attended Muscainte Community College, Instituto Cervantes, West Liberty High School.
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Audrey Perdue
Elizabeth City, Nc
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