Provide management and quality assurance to all customer service related endeavors. Improve current CRM using analytic based motives. Provide hire-on training, continual training, and management to all customer service employees. Maintain a high level of service by fostering a culture of knowledge, open communication, and continual improvement. Create a "one voice" experience for customers by integrating our social media platform into our current CRM. Optimize Amazon listings and create Amazon A+ content. Use Adobe tools to create interactive and eye catching imagery for Amazon store-fronts and listings

Created a remote training program which facilitated remote training of new employees.Create procedural documentation utilizing a multi-modal approach. Visual and auditory elements are incorporated to increase user understanding and adoption. Use Learning Management Software to create content, pursue curriculum development, and make curriculum updates for a variety of training programs.Incorporate elements of graphic design to ensure for an aesthetically pleasing and easily readable curriculum experience. Understand the wants and needs of new clients, and create a training program which ensures that my employees are able to meet customer needs. Pursue continual improvements on existing processes using a data based approach.Connect with employees to identify strengths, and use asset based reinforcement strategies to pursue continual development of agents.Use Microsoft products such as Excel, Powerpoint, and Word at an above proficient rate.

Assisted adults with disabilities in maintaining meaningful employment by providing needed support structures and documenting all supports provided. Employed improvement strategies, recorded progress, and built relationships with clients to ensure measureable change.